Singapore Airlines
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Business class BNE KUL
I decided to change my preference from Qantas to Singapore airlines following my disappointment in quality of service during my very recent journey. I remember having greatest experience onboard SINGAPORE airlines during the past trips. I did receive a very caring service onboard but the total lack of communication with ANYONE prior to the departure was astonishing! ? First of all, it is almost impossible to find their contact details little well hearing from their customers service operators. Numerous emails, phone calls gave zero results. I felt as if I stepped into the past rather than future. It could have been a 5* review if the airlines improved their on ground operations. Great in the sky hopeless on ground.