Singapore Airlines Reviews

There was a bad exchange-rate between CHF/EUR from Singapore Airlines. I lost approximately 40 Euros because of the bad exchange-rate between Swiss Francs and Euros. For 880,20 Swiss-Francs, I was paying 940,78 Euros (actual official exchange-rate was 0,98). I am not used such "tricks" from such a famous Airline. There is also a "manipulation fee" of 14,11 Euros on my Mastercard.

This unfortunately has been one of the worst experiences I have had with any airline, ever. Singapore Airlines consistently deliver inaccurate information to passengers, and in mine and my partners experience, point blank lied to our faces when we checked in for our flight by telling us we are permitted to skip a leg of our journey, which caused our return flight to be cancelled and leaving us stuck in Singapore. I spent 2.5 hours on the phone to Singapore Airlines customer service costing hundreds of pounds trying to resolve the issue, only to be told that the airline aren't going to do anything else for us, to rebook a new flight for 3 x the price originally paid, and hung up the phone. When I returned to the UK my complaint was escalated to R. Bartlett in the UK complaints team, who failed to review the complaint in detail, disregarding majority of the information I provided. This airline and customer service have fallen incredibly short here and I would suggest anyone who is thinking of booking with Singapore Airlines to think again - although the service and product itself is great, the customer service leaves a lot to be desired.

Assurda compagnia che trae profitto dalle disavventure di viaggio. Voli ok ma se avete un problema con loro non ne uscite. Vi chiederanno cifre senza senso di oltre 1000 euro per spostare un volo interno, o cambiare destinazione, o semplicemente non prendere uno dei due voli programmato. La fiducia riposta nella Singapore airline in tutti i viaggi fatti e’ stata vanificata alla prima richiesta di assistenza. Mai più!!!

Hi Singapore Airlines, This relates to my previous terrible review for your associated airline Scoot. I am sure you will not want your hard-earned reputation destroyed by the non-existent customer service people like me have received from Scoot. They continue to send me non-reply emails, suggesting they will look at the case, but6 months has elapsed. I will now take this further if do not get my £100 refund, plus suitable compensation for missing my paid trip to Bali, from Kuching, via Singapore. (Ref:" Please quote this reference number [ ref:_00D281F79m._5005iT0Bpc:ref ] in the email subject, any alteration to the reference number will cause the email not to be monitored ") Booking Ref: LZDU28, made 06/01/23 Scoot Ref: HDPZVK Simon James Drummond British Passport No. 128014972 Changi Airport contact, 10/01/2023 Jasmine (email forwarded to you) ( I already answered all this on complaint number 230212557632. You did not reply) Hello I am very angry and very unsatisfied. Stop fobbing me off with lies on this please !! I have phoned and emailed and visited Changi Airport since your staff refused to check me in on 06/01/2023 at Kuching Airport, Malaysia. You keep ignoring my requests. I personally visited Changi Airport on 10/01/2023, after your airline had made me miss my trip to Bali. I will be claiming compensation for this and repayment of the flight I could not make. Your agent, Jasmine, was very unhelpful, but I emailed her all the details then. Please inform me urgently if you need any more information, as I am consulting a lawyer and talking direct to Singapore Airlines about the disgusting treatment from your staff. URGENT Official Complaint Forms made out at security office of new Kuching Airport, Malaysia. Please do not ignore this again My lawyer will act soon Regards Simon Drummond UK number. +44 (0)7957 751577

We booked premium economy return flights to Australia from Heathrow. We had to pay in full at the time of booking- which was months before departing. The day before leaving we were advised that we had been downgraded in the leg from Singapore to Brisbane- because the aircraft didn't have a premium economy cabin. They could have chosen instead to upgrade us given that it was their fault, but they chose instead to diminish the experience and downgrade us... Despite having paid an increased fare. We have now had to wait 3 months for the differential repayment from Singapore Airlines. In reality, they have had this overpayment for the better part of a year and sold a ticket which they had no intention of fulfilling. They never fly Singapore to Brisbane with premium economy- so why are they charging the inflated fare? When will the airline industry be subjected to genuine regulation with teeth? Until they are, they will continue to treat consumers with contempt. The mismatch between consumers being forced to pay in full months before the service is delivered, compares badly with a 3 month delay in the refund for an unjustifiable and unacceptable overcharging. We don't pay for a meal in advance of dining in a restaurant... And there is little or no support for consumers when things go wrong. Sadly, our experience with international airlines is that they're all as dismissive of accountability as each other. Unless you are flying business or first you don't count. Shameful.

All my trips to Australia have been with SIA, from booking flights to airport booking in, never had any issues, lovely ground staff and aircraft stewards and stewardesses, last time I had an upgrade flying from Heathrow to Perth, really spoilt by all the staff, excellent service. Would only fly with SIA . They spoilt me , how can I fly economy when I have experienced business class? Thank you SIA, I look forward to flying with you later this year (2023)

The service was good and staff were friendly, however, my seat was broken and it was a 13 hour flight. I couldn’t move my seat up or down and was extremely uncomfortable trying to sleep sitting completely upright. Would have been a much higher review if I wasn’t so horribly uncomfortable

wij hebben de vlucht met Singapore airlines als zeer positief ervaren,de beenruimte was zeer acceptabel,het personeel zeer vriendelijk en het eten was goed. Op de terugreis werd ik 75 jaar en daar heeft de crew van SQ324 25/06/2023 mij enorm verrast,ik kreeg een schaal met lekkere hapje en ze hebben happy birthday voor me gezongen.Mijn vrouw,dochter en schoonzoon kregen ook een schaal met heerlijkheden,tevens kregen we een alcoholvrije cocktail.Nogmaals bedankt voor de fijne verrassing

Jadie MS Customer service We are still inquiring about or refund for my ticket from Auckland to Cape Town, 5 April 2020 (flight SQ286; confirm no NE84V6; fare basis N152ZARL) Your email suggested that we ask our travel agent,We did with no response,reply. CAN YOU PLEASE TELL US!!! DID YOU PAY OUT THE TICKET OUT??? TO WHOM, AND WHEN. Thank you

Overly expensive for the same service from other direct flights. My experience is from economy and premium economy. There were promotions later in June (stating flights from £667 from 14 August to 7 Dec) but when clicked, in spite of complying with all conditions, there was nothing close except for two weeks or so at the end of November. This was offered from November in an earlier promotion. When quieried, Singapore Airlines did not care, responding with repetitive excuses which were irrational.

Seat space is terrible and they’ve definitely added more seats into economy on their long hauls. On a 14 hour flight were only fed one hour into the flight and one hour before landing. When asked for a snack off the menu was told only a small muffin was available when they advertised there being sandwiches and more filling options. Staff were very rude on one of our flights. On return we were unable to do online check in and as a result were not even sitting together. As a nervous flyer this was a nightmare. Will never spend my money with this airline again, the quality has dropped through the floor.

Just know the risk if you need to access customer service from Singapore airlines they are hopeless. They can’t take action, they escalate without callbacks, lose your reference number and don’t take any remediation action to resolve what was a simple issue. I was meant to have my flight points credited to virgin Australia (their partner airline) but they mistakenly didn’t do so, then proceeded to have me call more than 8 times, spend an hour on the phone, not call me back despite saying they would and completely dismissing any responsibility. A small issue, but handled horribly and not resolved as yet.

As always our trips with Singapore airlines were amazing service compared to their competitors, feel the cabin for economy are getting smaller on all airlines tbh but the service was great. Our recent flight back to NZ from Singapore was on a tired older vessel and this was evident but the service was good. We wouldn’t fly with anyone else, price and service as I say are fabulous compared to their competitors,

after booking my tickets the singapore airlines provide info that they partner with scoot. so to book some seats we need to go scoot select and pay for the seat. this is actually stupid or you wait until the day of flight and they going to assign a random seat. now what happens to the those who have little kids do they seat randomly. ppl one seat cost is $18+.THis info is not provided anywhere when you book tickets. wow what a trick to make easy money.people be alerted to this when u book tickets with singapore airlines.

Wir sind am 1.5.23 mit SQ327 von München nach Singapur geflogen. Der Flug war soweit in Ordnung, lediglich der Service an Bord war kaum durchschnittlich. Rückflug am 25.5.23 von Singapur nach München mit SQ 728.. Solch einen Flug möchten wir nicht noch einmal machen. Im Flugzeug war es sehr sehr kalt während des gesamten Fluges. Reklamation brachte nichts. Service in der Premium Economy unter Durchschnitt. Essen eine Zumutung. Zum Teil nicht genießbar. Getränke zu den Mahlzeiten wurden erheblich später gebracht. Beim Frühstück kam ein halber Kaffeebecher erst nach ca. 10 Minuten nach der Speise. Kaffee nachschenken Fehlanzeige. Premium Economy bei SA reine Abzocke. Preis- Leistungsverhältnis sehr schlecht zum Nachteil des Kunden. Aufpreis zu Economy nicht gerechtfertigt. Lediglich Kabine mit 24 Sitzen kleiner als Economy, die Sitzfläche gering breiter und die Beinfreiheit etwas länger. Sonstiger Service an Bord kein Unterschied zu Economy. Nicht wieder SA!!

Is there a score less than terrible? Currently traveling. Lost my bag. Was not put on my plane, it was sent to Narita and then to Montreal instead of Singapore. No updates over the past 6 days. Called customer service and lost baggage every day. Still to find someone in SIA who cares. Bag has now been in Montreal for 3 days without moving. I now enter into my second week traveling with no luggage, clothes, meds, supplies…. Find it hard to believe they were voted best airline. I have had better experiences on EasyJet. I only know where my bag is as it has an AirTag in it. SIA has no idea where it is, even with me telling them. It has not moved for 3 days….no one cares Have asked for them just to send my bag home and I will get it there. But again no updates or action. I have asked what I can claim for my expenses….clothes luggage etc….but again they are quiet end will not confirm. #siadoesnotcare #wonderifsomeoneinsiawillevercallme #siayoucandobetter Date of travel: June 2023

Someone stole my luggage cover. I emailed the company but nothing has been done

3 days ago I was shocked that SIA wanted to charge £854 to change the date between Penang and Singapore for this 1 hour flight. Remarkably, SIA contacted me to apologise and I have now successfully rebooked on a most reasonable fare. Thank you SIA.

Die cabin crew verhielt sich extrem unprofessionell gegenüber den Passagieren. Auf dem Flug SQ326 vom 11.06.2023 haben ein Teil der Passagiere inklusive mir kein zweites Essen erhalten. Bedeutet für die betroffenen 11 Stunden ohne Essen. Ein Teil der erworbenen Leistungen wurde somit verweigert. Gab nicht mal eine Entschuldigung.

Good day, I was on the flight from Singapore SQ324 11ty of June. I want to thank the amazing crew, Deryl, Thivesha, Yunan, Iskandar, malar and Edward for the wonderful way they gave sercive to me in BC. I had "book a cook" and had the lobster and it was very good! Thank you for the lovely chats, the good service and a great experience to fly Singapore Airlines! Kind regards, Geraldine de Raadt