Singapore Airlines Reviews

Ich hatte Singapur Airlines aus der Vergangenheit in guter Erinnerung. Das ist nun vorbei! Ich wollte gestern Flüge von Frankfurt nach Bali buchen und das auf der Webseite von Singapur Airlines nicht über eines der Flugportale. Es sollte mit Premium Economy im Okt. über Singapur nach Bali gehen, Gesamtpreis € 4.400,00. Ich konnte die entsprechenden Flugsegmente auswählen und wurde darauf hingewiesen, dass ein Flug nur in Economy durchgeführt werden könne, ein anderes Segment mit der Billigairline Scoot (Konzerntochter), dennoch konnte ich danach die Daten der Passagiere eingeben und kam bis zum Bezahlbutton, dann Bäm! eine kryptische Fehlermeldung mit einem Errorcode. Das gleiche noch einmal probiert gleiches Problem. Unter der Fehlermeldung kein Hinweis für eine Hilfestellung, kein Link, keine Telefonnummer. Im Anschluss das Drama-Telefonhotline, erst einmal zahlreiche automatisierte Abfragen, zweimal lande ich in einer Sackgasse, offensichtlich kennt der Computer das Thema "Flugbuchung" nicht, dafür zig andere Szenarien. Dann beim dritten Versuch und endloser Wartezeit in der Schleife eine Stimme, verzerrt wie durch ein 10 Meter langes Heizungsrohr. Ich solle doch mal einen anderen Browser probieren, klappt das nicht, könne ich wieder anrufen, dann würde mir sogar "kostenfrei" weitergeholfen. Gesagt getan, von Firefox zu Chrome gewechselt, Bäm! gleiche Fehlermeldung. Wieder das Hotline-Telefoncomputerspiel, wieder warten. Dann eine weitere Ansprechpartnerin, leider verstehe ich sie anfangs gar nicht, dann ganz schlecht, diesmal sind die deutschen Sprachkenntnisse das Problem, nicht die schlechte Homeoffice Technik. Endloses hin- und her, ja sie könne die gewünschten Flugsegmente sehen, aber nein so könne ich das nicht buchen und es wäre ja auch ein anderer Preis, nämlich € 5.600,00. Ich sage, hallo? Ich habe in Ihren Webshop die Flüge und Preise vor der Nase und im Warenkorb. Das wirft sogar rechtliche Fragen auf, was angeboten wird und im Warenkorb landet, muss auch zu dem Preis verkauft werden und nicht auf dem türkischen Basar nachverhandelt werden, das erfüllt auch den Tatbestand der Täuschung. Weitere "Hilfe" konnte die Dame nicht anbieten. - Das wars dann für mich, Abbruch, habe derweil bei einer anderen Airline gebucht.

Ich fliege mit meiner Familie ab Zürich nach Ho Chi Minh, VN. Wir dürfen je eine Handgepäck mitnehmen. D.h wir können 4 Handgepäck als Freigepäck mitnehmen. Mein Kind möchte ihr Cello mitnehmen. Ich verstehe, dass man es nicht als Handgepäck mitnehmen kann, wenn es über Masse 115cm überschritt. Ich möchte deshalb statt 2 Handgepäck, nur ein Cello, das unter 5 kg schwer ist, mitnehmen. Daher habe ich mit dem Customer Service Team hin und her mehr als 14 Emails ausgetauscht. Sie haben mir meiner Anliegen nicht richtig beantwortet. Jede Mail wurde von einem anderen Person beantwort! Endlich hat man mich heute einen zusätzlichen Platz fürs Cello und natürlich mit zusätzlicher Gebühren vorgeschlagen. Hallo, wir möchten aber nur ein Cello statt 2 Handgepäck mitnehmen!!! Ich finde, das ist so unprofessionell und unflexibel beim Team Customer Service.

Booked a return flight from Auckland to London for August 2022. Holiday plans changed and needed to make some changes to the flights, but this was impossible to complete. On 4 separate occasions i called the Singapore Airlines telephone helpline and talked to operators in the Philippines, spent 5 to 6 hours trying to undertake and confirm simple changes to my flights. On each occasion the operators were not able to process and confirm the changes. I also (on numerous occasions) emailed Singapore Airlines with the details of the required changes and the details of the telephones conversations. From all of my attempts to communicate with Singapore Airlines i did not receive a single communication or confirmation in response. Incredibly there was no audit trail or evidence of any of my conversations with them. Checked my itinerary through the Singapore Airlines website about 3 weeks before i was due to fly to find that my return flight to NZ had been cancelled. I then decided to cancel the flights, but was incredulous when i found that i would have to pay the flight cancellation fee - this despite the debacle that had occurred up to this point. In the end i had to purchase a last minute, expensive flight with another airline - which was a very simple and straightforward process. In summary, i spent and wasted significant amounts of time dealing with Singapore Airlines, had to pay a cancellation fee and incurred significant additional cost as a result of Singapore Airlines ineptitude. I have flown with Singapore Airlines previously and have found their aircraft and services to be good, but i am disgusted with how i have been treated on this occasion. On this basis i would recommend other airlines in preference to Singapore Airlines.

Booked Business Class flight months in advance. Seats got confirmed the seats months in advance (have proofs). When turned up to airport 2 1/2 hours earlier the airline has given the seat to another. No other seats were available and was forced to fly economy in an overnight flight. Dreadful experience, very badly treated and after many emails of complaints for 3 weeks got an apology! They take your money and sell you a service. Then when you try to receive the service, it’s not honoured. You are given vouchers to upgrade next time. So you have to buy tickets and fly again to upgrade! These corporations need to be governed better and held responsible. Beware!

Flew London to Sydney In Economy. 1 hour change over in Singapore. Plenty leg room and cabin crew were excellent. They could not do enough for you.

Very recently flew economy class to Thailand via Singapore and the reverse trip. The airline was excellent on all flights. Easy online check-in, flights on time, excellent polite efficient air crew on board, seats a little hard but the entertainment system was good. Was worried given some of the reviews but everything went very smoothly and will use them again.

We had trip with Singapore air line to Thailand , was terrible experience During the booking they had tricky way , the but scoop flight as a part the trip under the Singapore contract that’s is a rubbish flight Food was terrible no service On the way back they lost our luggage No respect no loyalty I’m really sorry my self that I trusted this airline payed double no respect Don’t recommend this airline to anyone

Ich denke nicht, dass ich jemals wieder mit Singapore Airlines fliegen werde. Auf der Strecke Singapur-Auckland gab es zwar warmes Essen, aber die Nudel-Beilage war vertrocknet und ungenießbar. Drei Toiletten waren defekt, wie die anderen dann aussahen, mag ich nicht beschreiben. Die Versorgung mit Wasser war ebenfalls mangelhaft. Man musste sich selber darum kümmern, es gab keinen Service der regelmäßig Wasser angeboten hat. Auf dem Rückflug war das Essen derart scharf, dass nicht mal mein indischer Sitznachbar es essen konnte.

Not so much about experience but the cost of flying with Singapore Airlines long haul to Australia. I have travelled with Singapore Airlines since 1980 and have loved the experience of Changi Airport and delightful Singapore. My husband and I booked a business class flight and accommodation in Singapore over Christmas but unfortunately had to cancel due to my husband being rushed to hospital 2 days before we were due to fly out. We were informed before paying for the package holiday that the fare prices had gone up. I looked at the airfares for this year and was totally appalled at the price of SIA flights. I am now flying with British Airways. I cannot fault the cabin crew but the price rise is not worth it. I will not be able to redeem my considerable amount of Kris points as well.

We flew from Singapore to San Francisco in the business class. 16 hour flight with two screaming babies by me. Didn’t get any sleep and in the morning they served us lunch! Said we are on an SF time schedule. No breakfast. I thought paying the big bucks would give us a quiet flight but not so. Also their fold out beds are really hard and uncomfortable. Terrible experience!!

it is no longer the quality airline that I know yesterday on the flight from Milan to Kuala Lumpur they lost my luggage causing serious damage to my holiday I also sent an email to the lost luggage office who did not even reply airline to avoid

Wir (4 Personen) flogen im Januar von Frankfurt via Singapur nach Chiang Mai (Thailand). Unsere 4 Koffer waren dann verschwunden. 3 davon konnten wir 3 Tage später am Flughafen abholen. Der 4. Koffer blieb verschwunden. Geschenke für die Familie, Kleidung, etc. - alles weg. Bekam nach meiner Rückkehr eine Email, dass man sich darum kümmern werde -> das war am 20.02.2023 - seitdem habe ich nicht mehr gehört. Der Koffer ist am 05.03. am Flughafen in Chiang Mai aufgetaucht - mit meinem Adressanhänger/Emailadresse und Tel. Nr. und von der Cousine meiner Frau abgeholt worden. Ich bin jedoch seit 2 Wochen wieder in Deutschland. Fazit: Nie wieder mit dieser Airline

1 stjerne er for meget at give. Vi havde booket Singapore Airlines til vores drømmerejse til Bali. Billetterne blev bestilt i god tid og vi valgte at købere lidt dyrere flybilletter for at have færre timers mellemlanding. Men de valgte at ændre rejsetider så vi måtte vente 13 timer på lufthavnen. Ikke nok med det. Da vi landede var min kuffert beskadiget og alt indhold ødelagt. Vi brugte tid på lufthavnen til at få registeret det. Efterfølgende har jeg i månedsvis skrevet til Singapore Airlines - til flere afdelinger og ledere. De har erkendt deres fejl og efterfølgende valgt at ignorere mine henvendelser. Efter at blevet kastet rundt mellem deres afdelinger svarer de ikke på mine henvendelser. Ikke 1 kr. har jeg fået for erstatning af min bagage. Der er ikke så meget jeg kan gøre, men det er virkelig dårlig behandling af sine kunder og en elendig praksis at løbe fra sit ansvar.

We are sitting in an airplane for 5 hours and they are not able to find out what is broken. There is one thing expected by customers hsve a olane rady that works. Bad communication. No solution offered

Flew Business class Singapore to Brisbane.Excellent service from all staff ground and air crew. Pod configuration was very impressive. Food was outstanding. Nothing was a problem for staff. Fab flight.This is what you expect in Business Class.

Le SAV français est le pire qui existe Même avec les compagnies low coast cela se passe mieux Pas professionnel, ils mentent et rajoutent des frais ils feront tout pour vous faire payer en plus Ne disent jamais les mêmes choses Bref il faut être patient et n’attendre aucun service client de leur part je suis choquée pour le prix qu’on paye les billets c’est catastrophique

Dreadful experience. Have lodged a complaint weeks ago, chased for a reply - no response.

Once a premier airline ….. now, no better than a low-cost carrier without the luxury of a budget price! Appalling and incompetent customer service, only used because their “manage my booking” feature, was not working. Of course, any change attracts a $70 change fee and, surprise surprise, a “penalty” fee, albeit my fare cost a king’s ransom. Please note that all three customer service agents gave me three different prices for the penalty. They are badly trained and read from a script. Then - they bump you onto their budget airline, Scoot, for one of the legs. Never before have I been served such a diabolical meal. Glancing around, nobody was game enough to eat it. It takes the term “no frills” to the next level. You should, however, get a seat but don’t expect anything more. For me, there won’t be a “next time” with Singapore Air.

Absolutely appalled by what is supposedly the best airline in the world. We booked our flights for our honey moon in July ‘22 and upgraded to extra legroom (my soon to be husband is 6”6 so a necessity for 16 hours of flying). A month ago we just an update that the flight number had been changed but notice that anything serious had happened. When looking at details to plan hotels I noticed that the outbound flight had been moved from Singapore to Manchester, leaving us for 52 hours in Singapore airport with no compensation, no hotel and no information. After complaining they were able to move the flight from Bali to Singapore out by a day leaving us for 5 hours in the airport but all legroom seats had been taken. Again no compensation offered however they did say they could offer a complimentary refund on the legroom upgrade that we wouldn’t be able to use for the outbound flight… which is incidentally a legal requirement as they have not honoured the service paid for. We will not be flying with Singapore airlines again and unless they can resolve the issues we’ve had so far, we will be requesting a full refund.

I have been flight with Singapore airline from CPH to Vietnam. But I am very unsatisfied even with business class. Terrible, uncomfortable seat Evenmore unsatisfied, I have to pay a very expensive extra amount even I had paid for an compliment for 1 free changing a retour date. They explained that they donot have more the tickets that are same type of my bought ticket (type J). Who knows what kind of type when we buy online, we have no any remind about that when we were asking to pay an extra. Our flight tickets are 2 business class, and if I want to change retour date, I have to pay an extra with a value is more than 1 retour business class. I feel like I have been cheated. I will never flight with Singapore airline anymore