Singapore Airlines
View company profile →
Gesture of Goodwill
I rated Singapore Airlines poor recently because of my unfortunate experience with them when I was travelling back to Manchester, UK. After I sent my complaint to their customer service team, I received a feedback that they will credit £145.00 back to my account as a gesture of goodwill to compensate the 5kgs charge of my baggage. I was not expecting this refund when I made the complaint however, I am very grateful that you honour my case no. when I chatted your representative via online about the baggage matter. Thank you so much.