Heather

Apr 20, 2023

Endless flight changes, poor service and zero compensation

Booked a family trip from Uk to Australia via Singapore, Premium Economy, almost a year in advance. Chose the flights due to time of flights, length of stopover and price. Prior to flying, the airline changed the flights on 7 different occasions. Changes were substantial meaning we had to completely change our holiday plans which incurred a lot of costs, cancelling and rebooking hotels (obviously the airline said it wasn’t their problem) We lost the capacity to sit together, as flights were changed once everyone else had booked seats. We were also booked onto ridiculous alternative flights with stupid transfer times which were always going to be unattainable. On each occasion I spoke to the airline, they were unapologetic and had a general attitude that I should be grateful they were helping me at all. Unsurprisingly the flights didn’t work and we missed connections. The airline was again unapologetic ( they say the word sorry but do nothing). We were bumped onto economy flights and told they didn’t give compensation. On the economy flights we were seated next to the toilets and there wasn’t enough food to give us a meal. Again we were told they don’t give compensation. I flew Singapore 20 years ago and it was great. It’s a very different airline these days and is purely living off its past reputation. Won’t use them again.