Singapore Airlines
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Simply breathtakingly bad service that is inexcusable and indefensible.
I've been flying with Singapore Airlines since I was 18 years of age and I am now 64. My husband and I are Elite Gold Members. I have always had only the best things to say about Singapore Airlines over the years, however, their standard of service, food, etc. etc. etc. is slipping and it is just not good enough. Firstly, Singapore Airlines needs to understand that people book flight times that suit THEIR NEEDS and THEIR COMMITTMENTS. My husband and I recently holidayed in Singapore and Singapore Airlines in their wisdom changed BOTH of our flights TWICE. We were originally booked on SQ 226 on 2nd March ’23 Perth to Singapore departing at 14:10 and returning home on SQ229 8th March ’23 Singapore to Perth departing at 12:30 and they cancelled both flights. So, it was back to the drawing board to select NEW DATES. Our new flights we were booked to fly out on Sunday 26th March @ 14:05 and Singapore Airlines rescheduled our flight to leave at 06:25 in the morning! We had to get up at 2am in the morning – not fun. We were due to come home on a 12:20 flight to Perth on Saturday 1st April. However, the airline in its wisdom decided to change our flight to depart @ 18:45 As a result of this change, my husband and I had to pay 1/2 day’s accommodation to cater for a later check-out. Half a day was approximately 300 AUD. There was a storm in Singapore on the day of our departure and my husband and I watched it in coming in from the Lounge at the Airport. Heavy rain is plentiful in Singapore and something they are used to. Our plane was delayed BY AN hour and a half due to the storm. I have no issue with that as it was the 'safe' thing to do. Anyway, we eventually arrived home at 2am on the 2nd April to find that our suitcases were saturated all the way through. Every piece of clothing etc. was soaking wet. Many pieces ruined. Clearly, someone hadn't bothered to shelter the flights luggage from the storm. My husband contacted Singapore Airlines via email the next day and lodged a complaint. He also sent a follow up email last week. It's hard to believe, but to date (16th April), we have not heard back from Singapore Airlines, let alone received an apology. Simply breathtakingly bad service that is inexcusable and indefensible.