Singapore Airlines
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Writing on behalf of my mother
Writing on behalf of my mother. Extremely poor communication service. My parents booked flights to Thailand through your airline. Had to postpone due to covid, and paid extra for the privilege. Postponed again with offer of refund. Never recieved. My father has since passed away and now mum has on multiple occasions through a variety of means tried to get in contact to try and follow up the refund, wantng to rebook for herself and another family member to hold a memorial service on the 1st anniversary of his death with friends in Thailand with no response help or even acknowledgement. $2307 outstanding plus the extra $539 when rebooking, plus $129 for seat selection. This is extremely rude and poor customer service. Mum is dads sole beneficiary and is entitled to receive this service, but to date has had no response.