Singapore Airlines Reviews

Een slechte ervaring met Singapore Airlines. Voor een 13uur durende vlucht bijzonder weinig ruimte, verouderd vliegtuig en zeer onbeschoft personeel.

Took a fully booked midnight flight from Singapore to Sydney with my pregnant wife. During the flight, the man in front of us was very aggressive for some reason and kept on reclining his chair and rocking it to annoy my wife who was sitting behind him. As my wife preferred an aisle seat, we asked if they flight attendants could speak to the man or switch my wife's seat with someone. They attendants said that because the man was so aggressive, there was nothing they could do. So I gave my wife the middle seat instead and which made her feel claustrophobic. I asked the attendants again if they could switch her seat but because it was a fully booked flight, there was nothing that they could do. I am quite disappointed with Singapore Air because we had heard such great reviews about their service. I also contacted Singapore Air directly via phone, email and web form - all of which have been ignored.

We recently travelled to Australia and back with Singapore Airlines. Having travelled with them in the past we expected the same experience which was a comfortable seat, very good meals, bag with toothbrush, socks etc. but unfortunately got none of this. A very uncomfortable flight. The meals were definitely not up to standard, in fact would go as far as saying almost inedible. Definitely wasn’t looking forward to travelling home! Would never go with them again and certainly wouldn’t recommend them.

I was informed that the Melbourne to Hobart leg of our flight had been cancelled about 5 days prior to our journey. Upon rebooking I requested 1 day free accommodation because a 35 hour journey would turn into a 59 hour one. No definite answer was given to my request ahead of time or even in person at Changi Airport during the journey. Then, I received an email that we were scheduled to travel on the original scheduled flight, which seemingly was never cancelled. I do not intend to travel with Singapore Airlines again as the situation sparked much anxiety. On a positive note all legs to and though flew on time.

On May 2022 I flew to Bali with Singapore airline. My suitcase was badly damaged on this flight. for 9 months i try to get the damage compensated but still the problem is not solved. apparently they don't know what customer service is and don't want to take responsibility for harm they cause others!!!

We booked a flight and was told our flight home was overbooked and we would have to pay an additional $600 to get a seat. We booked this flight almost a year ago and paid extra to select our seats in advance. We were on our way to the airport and had to cancel our vacation that we've been planning for over a year. Thank goodness we didn't get stuck halfway around the world. We are still fighting to get a refund. Airline is refusing to refund the cost of the tickets. I don't yet know if we can get the hotel refunded. (We had travel insurance so we have now referred this to them.) Never fly with an airline you can't trust will get you home. Telling everyone I know about this experience. We are experienced world travelers this is the worst customer service I have ever seen. Would give 0 stars if I could.

Would give zero stars if I could. Luggage didn’t arrive in AKL…5 days into trip luggage ID GPS shows it arrived in Auckland the day after arrival but not responding to emails or calls and no word on when luggage will arrive and have had to spend $300 of holiday fund to buy replacement clothing. Beyond a joke.

Ik wil graag de datum van mijn retourvlucht omboeken (eventueel tegen betaling). Dit is online niet mogelijk, maar moet via een formulier worden aangevraagd. Per mail wordt aangegeven dat dit niet mogelijk is zonder opgaaf van reden, vervolgens wordt niet meer gereageerd telefonisch is het onmogelijk om iemand aan de lijn te krijgen omdat je naar de website wordt verwezen. Nog nooit meegemaakt dat omboeken tegen betaling onmogelijk is en slechtste klantenservice die ik ooit heb meegemaakt.

The website doesn't work at all for bookings. errors errors errors...

Appaling airline. Startrax 5 stars? NO WAY! Lost my luggage for 4 days, and their customer service -Cathleen Jahnz took 6 months to respond to claim and only offered to reimburse 50% of expenses. Let me teach you how to provide good customer service. FIRST, DONT LOSE MY LUGGAGE. SECOND, RESPOND AS SOON AS YOU CAN. (you know why you're delayed? because you have too much claims as a poor 0 star airline.) Third, I DON'T WANT the interim stuff i bought, so don't tell me I can still use them and give me 50%. TAKE ALL OF IT BACK. I WILL NEVER FLY THIS AIRLINES AGAIN

SIA just don't respond to emails. They pretend they care but I believe they don't. I have now sent 4 emails requesting a response to a redemption. I have been so frustrated and would never recommend Singapore Airlines to anyone.

My flight was cancelled at the airport but the cancellation didn't show up on singapore airs computer system so they didn't believe me and would not rebook me even though my travelling partner was rebooked within an hour. They wouldn't do anything and left me abandoned in a foreign city 30 hours from home with no way to travel. I had to find and pay $2500 for a flight on another airline and travel 6 hours by train to another city to catch it. 8 months on singapore still will not refund me or call to discuss, only standard email responses that aren't relevant to the matter. will never fly with them again

De mistede vores ene baggage fra Kbh til Singapore og bildte os ind den var på næste fly, så vi kunne få 500 kr og vores kuffert ville blive bragt til os samme dag på hotellet. Den kom først 5 dage senere. Jeg havde imellemtiden ringer og skrevet til jer men ingen svarede. Dårlig behandling og så får man 500 kr som om det dækker hverken den dårlige oplevelse, eller de ting vi manglede.

Unser erster Flug hatte Verspätung, jedoch hätten wir den Anschlussflug nach Ha noi noch bekommen in Singapur. Der Anschlussflug wurde aber einfach umgebucht und wir mussten über 5 Stunden in Changi warten. Bei 3 Stunden Warten wäre es uns auch egal gewesen. Wir hatten während der langen Wartezeit Zugang zu einer Lounge erhalten muss man erwähnen. Der nächste Flug wurder nach 5 stunden umgebucht , aber der Koffer erst nach 2 Tage verspät , dabei der Koffer 2 Rolle von 4 Rolle beschädigt . Rückflug von Singapur nach Frankfurt am 05.02.2023 mein Koffer bis heute schon dritte Tag noch verschwunden , suchen die immer noch .Wir haben bei der Airline um Entschädigung ob es eine Teilerstattung gibt, ist aber sehr schwierig im Homepage von Singapur airline zufinden oder überhaupt einen Information gibt . Fluggastrechteverordnung nicht gilt.

They will give you one price for upgrading your flight, but mysteriously there will be a technical error and your payment doesn't go through. As soon as you re-try, the price has gone up 20%. What a coincidence this must be. I am starting to despise this airline. I won't be using them again; this is the second time they've done this.

We flew in the new Airbus A350 from Manchester to Singapore. We had flown with Singapore Airlines several times previously and I am a KrisFlyer member. The seats were narrow and cramped. I was in a middle seat and as well as being cramped I spent the whole flight apart from mealtimes with the seat in front being reclined in my face. I wear varifocals so it was almost impossible to read the screen as it was so close. The seats were very uncomfortable and 4 days later I am still suffering back problems. The fare this time was twice that of our last trip. Singapore Airlines is no longer one of the best. My advice is avoid and fly with a different airline.

La mia prima esperienza con questa compagnia. Pessima. Ho comprato un biglietto da Milano a Bangkok via Singapore. A Bangkok avevo una coincidenza 3 ore dopo l'arrivo per raggiungere la mia destinazione finale, isola da sogno con alberghi pagati! Arrivo a Singapore mi informano che il volo per Bangkok è posticipato di 4 ore facendomi quindi perdere la coincidenza. Vado al banco per cercare aiuto e mi rispondono che non possono fare nulla e mi devo arrangiare. Ci faccia causa mi hanno risposto.. Non si fa così! Scorretti al 100%. Certo posso andare da un avvocato e farmi venire mal di stomaco per tanto tempo nella speranza di un risarcimento, ma una compagnia seria mi avrebbe aiutato a raggiungere la destinazione finale.

I recently had the misfortune to fly from Singapore to Manchester on SQ52 on the 24th January. I always make a point of flying with Singapore Airlines as I find them tge best by a country mile. This particular flight I found was being shared by those people heading for Houston, Texas. My seat was an aisle seat situated at the rear of the plane. Sat next to me was a man I can only describe as morbidly obese so much so his excess body fat intruded well into my seating space. I therefore only had approximately 75%of my seat making it very uncomfortable to say the least. I find it difficult to understand how the booking in personnel failed to see there was no way this person could not occupy a seat without spilling out onto fellow passengers seated immediately to his left and right. This flight was the worst flight I've ever experienced and airlines need to address this problem.

Flew Singapore-Copenhagen with a colleague. At takeoff she got very sick, and was later confirmed as food-poisoning. During the 12 hour flight she was -very- sick, and we had help from flight attendants several times. We where on Economy Premium (very expensive), and I could see several available business class seats. I asked if I could PURCHASE an upgrade, so she could lie down for some hours. This was denied by the crew. I actually expected the crew to suggest the use of business class seats for free, but I didn't want to sound impolite, and I would have gladly paid. I am extremely disappointed in Singapore Airlines for not helping out. My colleague was admitted to hospital overnight, and had a lengthy recovery after this. Will chose another airline next time.

Ho volato su questa compagnia con la mia famiglia e nonostante un problema con il volo di andata, ritardo e conseguente mancata coincidenza, siamo stati seguiti passo passo dal servizio clienti che si è prodigato per minimizzare i disagi causati dal problema. Un esempio per decine di altre compagnie, sicuramente sceglierò ancora questa compagnia per il futuro.