Scoop Insurance Reviews

Very efficient and fast

Jean dcosta was extremely patient, she made the process effortless and kind. Glad I was able to be in contact with her

The representative

Very responsive. Professional. Happy to get a better quote thru Scoop than my previous broker.

I'm a new customer and my entire onboarding experience has been seamless. Staff were prompt to respond and knowledgeable with answering my queries. I appreciate the care and attention given to my receiving the best possible vehicle Insurance coverage.

Great price & agent support

The agent was very professional and polite. I received quick estimate and the whole procedure was easy and understandable. I received the best rate on home insurance.

Both Amy and Ethan were really helpful in setting up the policies

what made this visit wonderful was the agent. she went above and beyond her agents work load I took off a policy - put on a new one- many mistakes on the new policy cause I did it online she went through every line of the policy the increases and the reasons and finally we came to a new policy that met all my expectations with a very good insurance company to begin with she was confident- knowledgeable - very sincere, competent - and did everything with a smile in her voice you need to clone this agent, and then get her to train all newbies coming in she is worth her weight in gold was a pleasure to do business with her thank you OLUWAFIKAYOO - BE SAFE

So far I have gotten a decent quote from them for car insurance but I can't get anyone (not even the broker that I originally talked to) to follow up to proceed. I have left 2 voicemails and sent 3 emails and finally decided to try and talk to someone else. I don't think this is what you call reliable. I sat on hold over 2 hours and finally gave up.

Got my insurance with Taylor and she was very good at helping me understand my policy and made it easy and engaging!

The absolute worst customer service I have ever experienced. Like another reviewer here, I had a broker who seemed invested in finding some options since my current policies (that they brokered) went up 40% at renewal for absolutely no reason. Said she would email me a few options. She only emails me the one option we already decided wasn’t going to work for me while on the phone earlier, and when I left her a voicemail a couple days later to follow up, she told me she was too busy to talk to me so I would need to call again to find someone else to help me. Second person was even worse. This is the one and only time in my life I have lost my patience like that, but after three hours of being screwed around and no one could provide me with any answers I ended up hanging up in a rage. An hour later I had insurance in place with Belair Direct for less than I paid the previous year with scoop/pembridge and cancelled my renewal with scoop. Save your time and your sanity and go with another company.

No customer service, no response and no accountability. The staff will not do their job or respond. Staff make so many errors that you can't even get corrected. Completely incompetent employees and managers. Most of the staff do not want to deal with anything or keep their word. Very dishonest company. You can't get help when calling in, on the chat, emailing, asking for follow up to get help will get you no response. The managers do not care to do their job, so why would the employees care to do their job. No one follows up after repeated requests. People should report this to the insurance companies directly as this company should not have any contracts with any companies. They have a F rating on Better Business Bureau. They don't respond to fix the issues, they don't want to deal with anything or improve. It is not worth the stress and time dealing with Scoop. Try anyone else and you will see will see a difference in customer service. This company takes no ownership and seems to have a policy in place to not provide customer service and ignore customers. Look at all the reviews that are negative as they are honest and show clearly that Scoop ignores the issues and will not respond to fix the issues. Same issues reported over and over, poor customer service, dishonest staff, no response, errors and costs customers more because they are not an honorable company. I do not know how such a terrible company is still in business. Believe the negative reviews as they are showing to be weary and stay away from this company if you want customer service. I would give them zero stars, if I could. Our money should not go to a company that willingly shows that customer service is not important. Stay clear of this company, save your time, money and be free of the stress this company will cause. You will be grateful to not have to deal with Scoop. Listen to the warnings and F rating. I hope more people speak up about this horrible company.

I was assigned a case worker to help me with setting up a policy. His name is Tristan. Initially he seemed invested in helping me find a policy that fit my needs, but after a couple days I realized I couldn't be more wrong. He gave me misinformation about one policy, told me the best way to contact him was by email, and I've been waiting 2-4 business days for EACH REPLY. He simply stopped replying to me and after two weeks I still don't have a policy. Just go to your local broker or insurance supplier. Scoop has great marketing and terrible service. Wouldn't recommend.

I was very happy with the telephone interaction with Tammy Labbe from Scoop, very professional. The only reason she didn't get a five is we ran into a bump and she couldn't insure our home. I understood, thanks Tammy!

I want to talk about an insurance agent with scoop insurance her name is Cassandra McAlpine she did give a quote and mentioned that she will get back to me on the same day after sh gets a certain report she was waiting for, that happened on March 06 and now we are March 20th and didn't hear back from her yet, i tried email her 2 times and called her 2 times as well but no reply. I decided to call the main office but the wait was an hour anyways Cassandra's customer service was not professional don't recommend her at all.

I have just cancelled my insurance with Scoop and renewed with a new, local broker. I finally had had it with the errors and the terrible customer support. My call last week to cancel my home and auto policies took over half an hour to complete and when I received the e-docs to sign, they had someone else’s name on them! Hilarious.

Got quote for 170, they changed it by $55 a month and never notified me about the change.

HAVE TO CHOOSE A HONEST BROKER OR BETTER TO GO DIRECTLY WITH THE INSURER - EVEN IF IT IS A LITTLE MORE EXPENSIVE

Exceptional service from Michael Forgette Micheal helped way beyond my expectations. I am so pleased to have connected with him. He was prompt, super supportive and helpful while maintaining a professional demeanor. He got me the coverage I needed, Definitely recommending my friends to connect with him.