Scoop Insurance
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The absolute worst customer service
The absolute worst customer service I have ever experienced. Like another reviewer here, I had a broker who seemed invested in finding some options since my current policies (that they brokered) went up 40% at renewal for absolutely no reason. Said she would email me a few options. She only emails me the one option we already decided wasn’t going to work for me while on the phone earlier, and when I left her a voicemail a couple days later to follow up, she told me she was too busy to talk to me so I would need to call again to find someone else to help me. Second person was even worse. This is the one and only time in my life I have lost my patience like that, but after three hours of being screwed around and no one could provide me with any answers I ended up hanging up in a rage. An hour later I had insurance in place with Belair Direct for less than I paid the previous year with scoop/pembridge and cancelled my renewal with scoop. Save your time and your sanity and go with another company.