Princess Cruises
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Princess lying to it's customers selling cruises on broken ship
I hope the people that were told like I was on 3 separate occasions by customer service, that they were being moved from the Crown princess on the July 9 2022 sailing due to all it's known problems that have continued since the May 8 th sailing see this. I was told by customer service they would be moving people and I would get a email by today. I called this morning and waited on hold for 3 hours to be told that was mis information ( I have screen shots of chats and names of the reps that told me not to worry I would not be on a broken ship that's not making ports, cancelling excursions, toilets are over flowing , dishes falling of tables because of the vibrations in the back of the boat. Not being able to heat the pools or jucuzzis working because there is not enough power to even make the advirtised ports on time if at all.. After I spent 3 hours on hold to be told noone is moving was just miss communication and after all I got 100.00 for having to cancel all the excursion I made on my own due to them full well knowing they can't even come close to making their port times if they do at all Wow just wow. This has turned into a nightmare. I have been on many cruises with not one single complaint. Till my first princess cruise. Is anyone on the Crown right now? Is It's our anniversary and we both work 70 hours a week and this is our only vacation time. Your blatantly lying to your customers. I honestly believed when Renelle from customer service told me not to worry anymore and up sold me a anniversary celebration and that I would not be sailing on that ship and could relax and look forward to my vacation.