Princess Cruises
View company profile →
I purchased refundable airline tickets from Princess Cruises and they have ripped me off
I purchased refundable airline tickets from Princess Cruises on Air Canada for June 18,2022 flight from Rome FCO to Ft Lauderdale Florida. About six hours prior to leaving Air Canada notified us there was a delay that would have us leave late in the day on June 18 and we would be stuck in Toronto Canada over night and there was no flight for us scheduled for the next day June 19,2022. So Air Canada was unable to give us a booking from Toronto to FLL on June 19 to return home. So I bought Delta airline tickets for $1399 each for two people so we could return home on June 18,2022. I contacted the booking agent of Princess Cruises, Jerrilyn, who had sold me refundable tickets for exactly this type of huge delay. Princess sent me to AON Trip Insurance and I filled out all necessary forms and had pdfs made of all documents needed including the adelay # that The Air Canada agent had provided to me that assured we would be completely refunded. A month later I have heard nothing from Princess Cruises which is the correct business that is in charge of refunding me. I paid for two refundable return tickets from Rome Italy to Gt Lauderdale, Florida through Princess Cruises. Princess Cruises lacks integrity and is not an honest business. Princess Cruises encouraged me to purchase our plane tickets through them because if delays or cancellations occurred I would be completely refunded. Princess Cruises claims they stand by their product but they do not.