Princess Cruises
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Never go on a cruisetour
My wife and I were on a cruisetour that started on may 25th on the Grand Princess. First I want to tell you that shipboard everything was so great and beyond my expectations for my first cruise. I really enjoyed every minute on board and the crew went above and beyond. I really want to continue cruising with your company for this alone. Our problems began when we started the land portion and arrived at Denali Princess Lodge. They were very understaffed and many things were not open or not working. This resulted in long delays at most points at this lodge, especially in the restaurants. Much of this can we understood with the covid issues but we would have liked to be prepared for the issues and may have changed part of our land tour. The biggest problem happened on the last day there. We had a 10am departure time and assumed that getting breakfast at Fannie Q's saloon should be doable 2 hours before. When we arrived we were told it would be a 45 minute wait and were ok with that. 1 hour later the wait was still not done. As we were sitting there we saw a group of 7 come out with 9 to go containers. I thought we should do this as well since we had to leave in an hour. I approached the front desk and asked about togo containers. I was told that they did not do to go because they wanted to make sure that they had enough food for those seated. I expressed my confusion since there was a group that sat outside with containers eating. I was told that the Manager made an exception for them. I asked to speak to the manager. He came up and I explained that I would like to get some containers to take our food with us because we were leaving in an hour. He stated that they do not do that. When I told him that a party was seated outside with containers eating from them he said sorry but he would not do that for me. I felt very discriminated against at this point and asked for his boss. He stated that he was the food and beverage manager and his only boss was the resort director. I went to the front desk of the lodge and asked for the resort manager. I was told that she was not onsite yet and would be in between 930 and 10. I asked if she could get in touch with me and they had me leave a note. To this day I have yet to receive a call from anyone. I work as a manager for a large foodservice company and know that this would never be an issue . We would contact anyone with a problem and try to help them. We continued on to Mount Mckinley princess lodge. They were short staffed as well but our experience there was 100 percent better. The staff there seamed to be working extra hard to make everyone's stay great.