Princess Cruises
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Severe fall in standards.
We are elite customers. 84 and 79 ages. Medallion - despair. Embarkation - appalling, queued for 1 and 1/2 hours, no seating, others queued up to at least 2 and 1/2 hours. Offered a free drink at dinner, we on unlimited drinks package - joke?. Dedicated staff, obviously understaffed and many not fully trained. Wi-Fi so poor the medallion did not function in many areas on staff equipment, heart breaking for them. However we made sure we experienced an enjoyable time despite the aforementioned. Many other severe reduction in standards and service, too many to mention. Disembarkation was good as indeed it usually is. No idea what our final account is/was. Not received discount on expensive tours yet. Review of cruise info. seems to have disappeared. Not happy to write this as we have had many superb all round cruises with Princess but must stress the negative comments are only a fraction of the total. Update. Four days at home,, still waiting for final account. Seems Princess have stolen our money. Luckily we paid by credit card so Barclaycard will have to sort Princess. Why no minus star for appalling standards and service?