Princess Cruises
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Just returned from Norway cruise on…
Just returned from Norway cruise on Enchantment Princess 15th July to see Michael Ball booked through Imagine Cruising..I took my sister who has walking difficulties I cannot praise the customer service staff enough for their assistance...entertainment was Amazing Colin the pianist in Crooners bar was a brilliant showman creating Fab atmosphere...AJ Brown was very good 👍 and of course the Fantastic Michael Ball loved it 😀 Could not fault the food souch choice and great quality....sadly I do have to advise a few negatives as the Bar staff were really struggling with the new medallion system so had to query my stateroom bill a few times over the week as we had overcharges ...this was amended straight away but it got to the point you could not trust the system and had to check daily also they seemed understaffed and the ship was only half full so that is a big concern for future 🤔..I did have to report one of the bar staff who was very rude to us and was assured this would be addressed but not reported back to me ...they seemed very stressed 😕 not the normal happy go lucky attitude I am used to on Celebrity cruises ...The Medallion App was hit and miss so feel that needs to be addressed I have booked another cruise on this ship to the Carribean so hope 🙏 these negatives will be addressed ...Sadly we have now got Covid but that's the risk you take !