Princess Cruises
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Return from my "Enchanted Princess" cruise
I have returned from my "Enchanted Princess" Cruise from Southampton June 17th-24th. They have since taken a large sum of money in Sterling from my UK credit card, and I seem to have no way of obtaining a breakdown of that debit. or the amount in dollars that represents. Odd how everything was in dollars, and now suddenly I get a Sterling debit with seemingly no way to see how it was calculated or converted. When on board, one could see every day (in dollars) what was being costed. The Medallion app doesn't allow me to see it either. And it says I have been on no cruises! I have tried calling the UK telephone number several times, but have now given up. The last time, after a 21 minutes wait in the queue. a man answered and said he couldn't hear me (I could barely hear him either) & said he would end the call.. Hopeless.. I have tried complaining via their online "contact us!. I got as far as a from that needed to be completed. I did that and at "click to submit" it refused with a message "We were not able to submit your passenger information because there was incorrect or missing information. Please correct them before you re-submit the from". I tried again, checking everything I'd filled in, but the same message always came up. So no way to complain..