Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
Pilot Freight Services receives overwhelmingly negative feedback from customers, with many expressing frustration over delays and poor communication. Reviewers frequently mention that deliveries are late or not completed at all, with some claiming that the company falsely states attempts were made to deliver their packages.
While a few customers highlight positive experiences with specific staff members, such as Travis and Ivan, who provided fast and professional service, these instances are rare. Common complaints include damaged items upon arrival, lack of updates on tracking, and unresponsive customer service. Many people advise against using Pilot Freight Services, citing it as one of the worst shipping companies they have encountered. Overall, the sentiment is predominantly negative, reflecting significant dissatisfaction with the company's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 1 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery wi...”
“com and wasn't happy about the 9-day delivery day wait, but not much I could do about that”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 67 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Pilot Freight Services is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.3).
60 reviews of Pilot Freight Services. Filter by what matters to you.
1 star is too much for this "company". They haven't delivered my package and have had it stuck in "Out for delivery" for 4 days now. Their website's tracking feature doesn't work and the website only has Lorem ipsum. I fully expect my package to be broken when it arrives.
(See clemenscomet.com where I’m a Nobel Prize in Physics Candidate-I ain’t dumb, folks, like Pilot treated me. All 3 including Pilotdelivers.com, Home Depot, and Pilot’s phone said package must be scheduled for delivery but their system refused me scheduling it. I finally got a jerk girl on her period angry at the world that yelled at me about how stupid Home Depot employees are. She finally told me there was no schedule required and got my NEW phone not in there system. After yelling at me for 15 minutes, she realized they were wrong. VENDERS: I’LL REFUSE ALL PILOT SHIPMENTS IN THE FUTURE FROM ALL VENDERS, YOU MORONS.
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Pilot Freight is telling me that because I'm not listed as the billable party for this shipment. Claims are a direct reimbursement of monies exchanged between Pilot and its customer. Please reach out to your place of purchase to proceed. How do I get my refund? It is said that the transmission has been returned back to the seller. Confirmed with video proof by the drop off location Rick case Honda, The courier group pilot came by and picked it up. Contact them or your purchasing company. So now Miguel the Seller is not communicating with me due to use a 3rd party which is your company who purchased it from them. Please get back to me asap.
One star is too much for this company. They need to close this place down. I am so upset because the delivery guys left my new construction home. damaged my new hardwood stairs and stairway wells, and when I mentioned this to them, I was asked to take pictures and the company will reimburse you. It has been weeks and I am not getting any responses from them. I had to involve the company I bought my furniture from.... I will be sure to ask if I ever buy anything, who they use for delivery.
If I could give less than 1 I would. We were supposed to have a washer delivered and the old one picked up. They dropped off the washer, didn't install it because we had rails on the stairs and they needed to be taken off. It took us 5 minutes to take them off, but they said they didn't have time and will come back tomorrow. They never did. We had issues with the washers from LOWES and said we want the washers either properly installed or taken back. They arrived and said they can't do anything because they washer is defective. They knew the washer was defective, why even show up then. Anyway, them and lowes experience was just complete disrespectful garbage.
I received an incorrect toilet and Amazon set up Pilot Freight to pickup the toilet on 4 Oct between 1500 and 1800, no show, no phone call and when I called twice, the agent tried to call the driver twice and he didn't answer or answer email by agent. This is unacceptable service!!
I had a Lowe's delivery of a refrigerator with optional icemaker. They attempted to install the incorrect icemaker and then left. I waited for the correct icemaker and several days later Pilot returned but forgot the flex hose. The instead connected directly to my copper line which now leaks AND the icemaker doesn't function. Better Business Bureau is handling my complaint vs. Lowe's and I'll file against Pilot today. 9/27/22.
This delivery service is basically a scam. It may just be my local hub, but every time a purchase something online and the tracking number shows up as Pilot for the delivery service, I know I'm in for a nightmare. This year alone I have had the misfortune of having 4 "deliveries" through them. One was a toaster which was "Lost in Transit". Then a TV from Amazon. The delivery date for the TV came and went. They called and scheduled a delivery for the following week. That day came and went. I called back and they said they forgot to put it on the truck. I told them to just bring it tomorrow. They said that they only deliver to my area on Thursdays, so they scheduled it for the following week. I finally received it on that day (3 weeks after original date, and many phone calls later). I met the driver outside and he put the TV on my porch. He says, "Man this is a nice TV. I'm surprised it made it here. Most guys in the hub see this and they just keep it and mark it as lost. Not me though, I take pride in my work." This is a real-life conversation with this guy, who seemed nice, by the way. Then I ordered two pools from Walmart recently, both on the same day. This was a few months after the TV fiasco. I got the tracking numbers showing both as being at my local hub. The hub is literally one town over from the Walmart facility that sent the items out, and the hub is about 30 minutes from my house. Anyway, huge 20 foot pools, boxes are 5 feet high and weigh 200 LBS. A few days after I order them, I see on the tracking that they are in pre-call, which I know from before means they are going to call me to schedule a delivery. So I wait. The next day I'm out shopping and the delivery driver for Pilot calls me and says "I was just at your house to deliver a pool, but no one answered the doorbell". I told him "I'm not home because there was no appointment set, and you are the first person I talked to about this delivery. By the way there should be two pools." He said he only had one but he would contact his people about the other one. I then asked him to just go back to my house and leave it outside, which he did without incident. That pool was only received a few days late. I waited a few days, and tracking still stated the 2nd pool was at my local hub, so I contacted Walmart and asked for a refund and told them I didn't want the 2nd pool anymore. They said they would send a refund immediately. Two hours later the tracking for the 2nd pool was updated to say delivered to my house. Needless to say I received no pool. I contacted Walmart the next day and they said they never sent the refund. I also emailed Pilot to tell them the pool was scanned as delivered, but I never received it. Walmart told me since it was scanned as delivered I would have to wait 48 hours before getting a refund in case it shows up. A few days later I contact Walmart and told them it still didn't show up, and they sent my refund. Later that day I get an email from Pilot, with numerous misspellings and grammar mistakes, saying that they marked it as delivered because it was "Lost in Transit". They said someone looked in the warehouse for it and couldn't find it. A 200 LB, 5 foot box. They "had to mark it as delivered to clear it out of their system". In conclusion. This year alone, 4 "deliveries" from Pilot from 3 different stores scattered over several months = 2-"Lost in Transit", 1-delayed multiple times, 1-delayed only a few days, then randomly delivered without an appointment or any communication. If any retailer sees this, please DO NOT USE PILOT. I realize buyers don't really have a choice, unfortunately.
I paid extra for white glove delivery fora piece of furniture for delivery to my townhome. While the Pilot team was good with communication of delivery dates, including being prompt the morning of delivery, the delivery team was poorly equipped to handle the delivery - not having proper protective gear for the furniture, having any preparation for the possibility of stairs, nor gloves for themselves. Additionally, the delivery team were barely capable of moving the furniture, at one point dropping it and asking for my help to pick it back up... during which they also slipped against the wall, thus scuffing/damaging my wall. Because they also were not wearing gloves, the furniture was quite scuffed and required 20 minutes of cleaning on my part. If I pay for White Glove Delivery, I expect fully equipped professionals that protect the item to be delivered, the location they are delivering and don't risk injuring themselves.
Worst delivery company ever.
The care that Pilot took with my lamp is unbelievable. The young man parked up the hill on the next block and dragged it down the hill to my house. I could already tell it was flattened. When I told him I wouldn’t accept it he told me to bad and walked away. If you’re doing business with pilot, you need to seriously change carriers. They lied to you and they lied to me. They driver drove to Pueblo CO where it had been delivered at someone house. After picking it up he drove to my home in Manitou Springs. They got the delivery wrong twice and could care less about the package. This was a White Glove service. I paid for. They refused to take it back and said I have to file a claim. Wrong and wrong again! They said once the box was open he couldn’t take it back. Wrong and wrong again! At least train your people.
Giving one star because zero is not an option. This is the absolute worst shipping company I've ever had to deal with! They scheduled a time without talking to me that I couldn't change, didn't show up, and rescheduled TWICE without contacting me either time. The only reason I figured this out is because Amazon customer service is amazing. I have no idea why a company that is so put together would you garbage like Pilot.
This company is absolutely the worst you could possibly deal with totally unreliable they did not show up for 2 scheduled delivery times and I am still waiting. Avoid this company anyway you can ..
THE ABSOLUTE WORST This company is the absolute worst! No alignment with Amazon at all. Trying to get a TV picked up has cost me literally thousands of dollars dealing with calls back and forth between Amazon and you. It's caused me to take 1/2 days off work and used up vacation time. I can't f&*(&$ing believe the mess created and how much it has cost me.
This is the stupidest delivery company I have ever seen. How is this company still in business is beyond me! Who's the person that's in charge of running this company? I've been waiting on a big sized couch for a month now! First they said they lost it, then said they found it and is scheduled for delivery. They was a no show. We called for the umpteenth time for them to say that they lost it again! I'm like what the hell is really going on! I wish I can give them a zero rating but 1 star is the lowest. Save yourself a lot of wasted time and effort, DO NOT USE THIS COMPANY FOR YOUR DELIVERIES OR BUSINESS..
Absolutely utterly horrible service. They claim "attempted delivery" on a day when 2 people sitting home waiting for the item. Only phone number given goes to Spain and Spanish talking people. Ludicrous and never again will I order something that involves this company again.
Zero stars. Even worse than XPO and CEVA. What is it with these "logistics" companies? Logistics is just another word for "accidental" in that once in a while they get it right. Just like a blind squirrel finds an acorn occasionally or a stopped clock is right twice a day. Pilot's customer service is beyond rude, taking offense when a customer is not happy with their service. I've been hung up on a dozen times, even talked with a regional manager who said he'd call back, but just didn't. Wow. Just didn't. The last agent told me to "wait for the administrative offices to contact me so they can reschedule the shipment again. When I asked when they might call, and when this reschedule might be, she said I'll have to wait for the "administrative offices" to reach out to me. Definition of insanity: doing the same thing over again and expecting a different outcome. Given the fact that 87% of these reviews are one star (or less), gives me absolutely zero confidence that they will even try to make me satisfied...
I swear I have had it with furniture delivery companies. They cannot follow simple instructions. I called the day before our delivery to advise to make sure to contact us before arrival they confirmed they would call 30 min prior to. My delivery window was 10am-6pm I never received a call and the home they were delivering to is my new home which we have not moved into yet. I called them past 6 to see what the status was apparently the item was delivered and left with one of our construction crew members. Like who does that? I specifically told them to call me so we can meet them there and instead they just show up and give our item to non-homeowners luckily our crew is trustworthy but I mean come on you can’t have the common courtesy to call when delivering such a 3k worth item? They deserve less than 1 star for this because this situation could have easily gone wrong and then who would have had to waste time dealing with the situation….me (the customer).
Pilot has failed to pick up a double oven that I am returning to Amazon twice! I have tried to get the message to the guys coming to remove the item that they must use the shoulder harness strap to pick it up over the railing of our rather narrow steps in front of our house. Second time guy admitted his cellphone battery died so he did not get the message. Then was told by this company that contracts with Pilot that they don't have this very common piece of equipment. So had to fill out Pilot's form a 4th time! Also have had a Pilot rep rudely hangup on me and an Amazon rep TWICE. This is an abysmal company.
Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
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