Pilot Freight Services
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Return nightmare
Pilot has failed to pick up a double oven that I am returning to Amazon twice! I have tried to get the message to the guys coming to remove the item that they must use the shoulder harness strap to pick it up over the railing of our rather narrow steps in front of our house. Second time guy admitted his cellphone battery died so he did not get the message. Then was told by this company that contracts with Pilot that they don't have this very common piece of equipment. So had to fill out Pilot's form a 4th time! Also have had a Pilot rep rudely hangup on me and an Amazon rep TWICE. This is an abysmal company.