Pilot Freight Services
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White Glove Delivery - no where near that level delivered
I paid extra for white glove delivery fora piece of furniture for delivery to my townhome. While the Pilot team was good with communication of delivery dates, including being prompt the morning of delivery, the delivery team was poorly equipped to handle the delivery - not having proper protective gear for the furniture, having any preparation for the possibility of stairs, nor gloves for themselves. Additionally, the delivery team were barely capable of moving the furniture, at one point dropping it and asking for my help to pick it back up... during which they also slipped against the wall, thus scuffing/damaging my wall. Because they also were not wearing gloves, the furniture was quite scuffed and required 20 minutes of cleaning on my part. If I pay for White Glove Delivery, I expect fully equipped professionals that protect the item to be delivered, the location they are delivering and don't risk injuring themselves.