Delays & Lack of Communication Were Nothing Short Of A Fuster-Cluck!
What a fuster-cluck from the beginning! Bought an 85-in TV from Walmart.com and wasn't happy about the 9-day delivery day wait, but not much I could do about that. With 48-hrs I receive a text from Pilot stating I need to schedule an appointment time, I click the provided link and it still states as of today "your order can not be found to schedule" and then directs me to call a number. God only knows how many times I've called that number and press "1" for domestic customers and SILENCE!! I still can get the link to work or someone to answer the phone, but somehow the order has been delayed again and I somehow have agreed to a new delivery date and time per their system. Funny, trying to contact someone at Pilot is about as successful as trying to get a bill passed in congress! I've contacted Walmart several times, they said they can't cancel once Pilot issues a tracking number and I will have to return it. First of all, I don't have a vehicle LARGE enough to transport an 85-inch TV, so that's ridiculous! I've had to learn on my own that I can actually refuse the delivery and Pilot will then return the item to the Walmart warehouse it came from. The item was NOT in transit when I first tried to cancel and Walmart said it was too late to cancel and I would have to wait for it to be delivered first. What an absolute waste of diesel fuel from Orlando, FL to Western North Carolina! BTW, it should be mentioned that Pilot provides you a delivery time of 10 AM - 8 PM that requires a signature! Enough said! I bought a TV in 2019 that was delivered by Pilot and I went through the exact same crap, it's pretty obvious Pilot doesn't care about the customer (AT ALL), their track record and LENGTH of their negative track record screams such! Pilot knows most people assume the retailer they purchased their item from delivers the item. So when something goes wrong it's the retailer that generally takes the negative customer feedback. It must be profitable given the lengthy history of the HORRIBLE customer service in several key areas involving Pilot. So here we are with another company that doesn't give a crap, because they don't have to as long as retailers continue to be complicit in their behavior. I've already went to Best Buy and purchased a TV that was in-stock, although Best Buy uses Pilot as well for large and heavy items, but my TV was in-store... The new (3rd) delayed delivery date is supposedly Monday (12th), so if someone is even here Monday during the 9-hr delivery window, it will be refused. Moral of the review if you will, if you purchase a TV (especially a large TV) online just be prepared for delays, no way to communicate with the shipper and having delivery dates set BY THEM and because there is no way to cancel, reschedule, etc. you're stuck with it. Walmart does apologize for the delays and lack of communication, kinda appreciated I guess, but this is a long known issue with Pilot...