Travis and Ivan were awesome
Travis and Ivan were awesome! Fast service and transported the dolly to my requested location, which was around the house. Thanks for accommodating me!
Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
Pilot Freight Services receives overwhelmingly negative feedback from customers, with many expressing frustration over delays and poor communication. Reviewers frequently mention that deliveries are late or not completed at all, with some claiming that the company falsely states attempts were made to deliver their packages.
While a few customers highlight positive experiences with specific staff members, such as Travis and Ivan, who provided fast and professional service, these instances are rare. Common complaints include damaged items upon arrival, lack of updates on tracking, and unresponsive customer service. Many people advise against using Pilot Freight Services, citing it as one of the worst shipping companies they have encountered. Overall, the sentiment is predominantly negative, reflecting significant dissatisfaction with the company's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 1 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery wi...”
“com and wasn't happy about the 9-day delivery day wait, but not much I could do about that”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 67 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Pilot Freight Services is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.3).
60 reviews of Pilot Freight Services. Filter by what matters to you.
Travis and Ivan were awesome! Fast service and transported the dolly to my requested location, which was around the house. Thanks for accommodating me!
Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery window, was nice and professional.
I had an above ground pool delivered with this company. And they were absolutely amazing. They called me to set up a date. And they were there just as promised. The driver was absolutely amazing and respectful. I would definitely use this company again!!
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Pilot Freight followed through! I was anticipating a call from Pilot F.S. to schedule delivery of interior doors this past Friday. I received a confirmation text and delivery window options to help accommodate as I am a General Contractor on the go. I called and spoke with the scheduler who was very friendly. My freight came today July 24th as promised. I was okay waiting for the shipment as they were clear the driver would contact me at some point during the day when close. The driver Braylen contacted me early afternoon and delivered the doors with a professional, helpful, and positive attitude. I was impressed and grateful for his help unloading the pallet. Doors were intact and no damage was visible. Great job Pilot!
My Frontload washer was delivered on 4/11/23 by Gabriel and Jose. They did a great job! They were professional and you could tell they took pride in their work. The only suggestion I have is for the company! They need to notify the customer the night before delivery not just the day of. What if a customer won’t be able to be home the day they plan to deliver?
I had a 5 star experience with Pilot. However, I must admit a was a bit concerned after reading all the negative reviews. The company I purchased from provided me with the tracking number and I was able to track the shipment on my phone from pickup at the manufacturer to delivery. Updates on the website were frequent. Pilot provided a delivery window for the day of delivery and called prior to the delivery. I called them to find out the delivery status twice on the day of the delivery and was able to speak with an attentive rep. The delivery crew wheeled the product into my garage as requested. It was in perfect condition. No visible damage to the package or contents. My shipment was shipped out of the Cleveland, Ohio region and delivered in the St. Paul, MN region. Checking the BBB and other online reviews, Pilot actually gets very good reviews in this area of the country.
A young man with dread locks recently delivered my TV. I'm not exactly sure what his name was but I'm pretty sure it was Michael. He was very courteous and even called me ma'am, Manners are far few and far in between now days but Michael had manners and went above and beyond! I hope ya'll are planning to keep him for years to come and I also hope y'all are planning on giving him a raise. He was such a hard worker and did not make me feel rushed at all. Such an asset to the company. I DO NOT want anybody else delivering my packages. Only Michael.
We have had 2 separate appliance deliveries from Pilot in the last two years through Lowes. The delivery drivers were courteous, responsive, and knowledgeable. They let us know, step by step in the process, where they were and how long the delivery would take. This last delivery took two attempts because they tried to deliver in a snow storm. I applaud the delivery drivers and thank them for their hard work.
While my shipment from TruFiber was processed by Fedex I noticed they got this third party "PilotDelivers" which I knew nothing about. So I did some research and quickly found nothing but bad reviews. None the less I always like to give the benefit of the doubt and though I can't speak for others i gotta say my experience was very good! I got a call and the woman I spoke with was very courteous and informed me to schedule a time to be present upon delivery and to my surprise I was even getting it a day earlier than expected. Then I met with the delivery driver (very kind as well) and I even saw that the shipment was on the truck properly secured (no smashed in dents or gashes on the box) and also even let me check the contents for damage which is more than I can say for other companies i delt with.....all and all, very pleased with these guys!
Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
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