Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
Pilot Freight Services receives overwhelmingly negative feedback from customers, with many expressing frustration over delays and poor communication. Reviewers frequently mention that deliveries are late or not completed at all, with some claiming that the company falsely states attempts were made to deliver their packages.
While a few customers highlight positive experiences with specific staff members, such as Travis and Ivan, who provided fast and professional service, these instances are rare. Common complaints include damaged items upon arrival, lack of updates on tracking, and unresponsive customer service. Many people advise against using Pilot Freight Services, citing it as one of the worst shipping companies they have encountered. Overall, the sentiment is predominantly negative, reflecting significant dissatisfaction with the company's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 1 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery wi...”
“com and wasn't happy about the 9-day delivery day wait, but not much I could do about that”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 67 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Pilot Freight Services is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.3).
60 reviews of Pilot Freight Services. Filter by what matters to you.
Received a message to say it was out for delivery so waited in for it . Yes you guessed it didn’t arrive . As someone else mentioned if I knew it was to be delivered by pilot I wouldn’t have ordered it
The worst shipping company EVER…, if i known my item was getting delivered by using their services I would’ve NEVER order my items for that particular company…
My package was at my font garage door. No ring of a door bell. It was there all day, I review my ring video. I was worth over a $1000.00.
they picked up a package in Lenexa Ks on 5-22-23 to be delivered to me in Austin Tx. Today is 6-3-23 and I am still waiting. When I tracked the package, they said it was to be delivered on 6-2-23 between 10am and 6pm. They finally delivered my package today 6-6-23, told driver they picked up in Ks on 5-22 and he said that it was sitting in their warehouse for 2 weeks.
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Pilot had the item in their possession for 2 days prior to delivery day. They had the item on 5/16/2023 delivery was scheduled for 5/18/2023 they called in the afternoon to let me that they were not Going to deliver the item until 5/22/2023 completely unacceptable !!! But you as the consumer are powerless
My Frontload washer was delivered on 4/11/23 by Gabriel and Jose. They did a great job! They were professional and you could tell they took pride in their work. The only suggestion I have is for the company! They need to notify the customer the night before delivery not just the day of. What if a customer won’t be able to be home the day they plan to deliver?
I had a 5 star experience with Pilot. However, I must admit a was a bit concerned after reading all the negative reviews. The company I purchased from provided me with the tracking number and I was able to track the shipment on my phone from pickup at the manufacturer to delivery. Updates on the website were frequent. Pilot provided a delivery window for the day of delivery and called prior to the delivery. I called them to find out the delivery status twice on the day of the delivery and was able to speak with an attentive rep. The delivery crew wheeled the product into my garage as requested. It was in perfect condition. No visible damage to the package or contents. My shipment was shipped out of the Cleveland, Ohio region and delivered in the St. Paul, MN region. Checking the BBB and other online reviews, Pilot actually gets very good reviews in this area of the country.
A young man with dread locks recently delivered my TV. I'm not exactly sure what his name was but I'm pretty sure it was Michael. He was very courteous and even called me ma'am, Manners are far few and far in between now days but Michael had manners and went above and beyond! I hope ya'll are planning to keep him for years to come and I also hope y'all are planning on giving him a raise. He was such a hard worker and did not make me feel rushed at all. Such an asset to the company. I DO NOT want anybody else delivering my packages. Only Michael.
Thank you to the lazy driver for dropping a full pallet of blinds in the driveway of my business without coming to the door and telling us they were there. Receiving a phone call telling me there were blinds sitting outside in the elements is not the great news when you are the only one on campus to move 25 blinds across 5 acres to another building by yourself. Not only would I never use Pilot to ship or delivery anything for me or my company, I will no longer do business with Lowe's where a delivery is involved. After reading reviews it appears this is a on going issue with your company. My recommendations.... don't use them.
We have had 2 separate appliance deliveries from Pilot in the last two years through Lowes. The delivery drivers were courteous, responsive, and knowledgeable. They let us know, step by step in the process, where they were and how long the delivery would take. This last delivery took two attempts because they tried to deliver in a snow storm. I applaud the delivery drivers and thank them for their hard work.
This company transports freight for Amazon.com. I am rating them at 1 star, because they do not scan the Amazon Return Label when they receive a returned piece of furniture. This problem leaves the Amazon customer hanging for weeks, unable to receive a refund, because Amazon has no record that the furniture was picked up.
These, I don’t even know how to describe them have no manners, respect or courtesy! I don’t know how they remain in business!!! I would love to get another call from them to pick up any product from me and then that person would definitely get it!! I wish I could give 0 starts
My package was set to be delivered on a Saturday between 12-3. No package! I called the company and they said they are closed on the weekend!!!!! Why do they have a schedule set up to deliver on Saturday’s? My package is sitting in the warehouse and no one has contacted me to reschedule. I’m surprised Amazon uses this company. I’m going to be looking for a refund and it’s costing Amazon money!!! So frustrating!
This is one of the worst shipping companies. I paid over $500 to get a piece of artwork shipped from Dallas to Tampa. It was picked up on 12/14/2022. It was delivered to Dallas airport on 12/16/2022. It still sits there according to tracking on January 3, 2023. NO ONE FROM THE COMPANY WILL RESPOND TO ME VIA WEBSITE, EMAIL, OR PHONE. Advertised 24/7/365 customer service is a complete lie. Negative feedback across multiple platforms is the norm. HOW DO RESPECTED COMPANIES STILL USE THIS COMPANY. I AM EXPLORING LEGAL ACTION.
While my shipment from TruFiber was processed by Fedex I noticed they got this third party "PilotDelivers" which I knew nothing about. So I did some research and quickly found nothing but bad reviews. None the less I always like to give the benefit of the doubt and though I can't speak for others i gotta say my experience was very good! I got a call and the woman I spoke with was very courteous and informed me to schedule a time to be present upon delivery and to my surprise I was even getting it a day earlier than expected. Then I met with the delivery driver (very kind as well) and I even saw that the shipment was on the truck properly secured (no smashed in dents or gashes on the box) and also even let me check the contents for damage which is more than I can say for other companies i delt with.....all and all, very pleased with these guys!
Horrible shipping company and shame on Amazon for using them. Bought a chair from Amazon and have been trying to send it back now for two weeks. Pilot never showed and never called twice in a row. I called Amazon and they apologized and set shipping up again with this crappy company. Just don't do it, find another shipping company.
They picked my item up and I was supposed to get it any time upto 10 at night on the 28th ,still not received it.
2 times I've trusted them to pick up a package 2 times no show don't use this company
I paid Pilot Shipping to ship two large boxes (expensive HiFi speakers) to be transported on two separate pallets and specifically told them NOT to stack the boxes on one pallet. They went ahead and stacked the boxes on one pallet (to save money probably) and of course the speaker that was under the other one arrived damaged. Pilot was a NIGHTMARE to deal with and after almost a year they confirmed that they were denying the claim even though I purchased $10,000 insurance to cover the shipment. I ended up giving the recipient $2500 of my own funds to cover repair. I will never work with Pilot Again and have never been treated so horribly. It was clear that all of them were just trying to cover their asses. I am happy to tell anyone the specific names of these people with the hopes that no one gets ripped off in the future.
I wish I could give a negative but it would be in the billions. Delivery’s always late. Ordered a shower kit and only had got the base. Walmart said we needed to return the whole kit for a refund. WOW can’t return what we don’t have I don’t get it so many business use them. Something is wrong here. Complaining goes nowhere.
Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
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