Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
Pilot Freight Services receives overwhelmingly negative feedback from customers, with many expressing frustration over delays and poor communication. Reviewers frequently mention that deliveries are late or not completed at all, with some claiming that the company falsely states attempts were made to deliver their packages.
While a few customers highlight positive experiences with specific staff members, such as Travis and Ivan, who provided fast and professional service, these instances are rare. Common complaints include damaged items upon arrival, lack of updates on tracking, and unresponsive customer service. Many people advise against using Pilot Freight Services, citing it as one of the worst shipping companies they have encountered. Overall, the sentiment is predominantly negative, reflecting significant dissatisfaction with the company's service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 1 |
| Dec 25 | 1.0 | 1 |
| Jan 26 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Good communication when calling to set up an appointment, and the delivery person arrived well within the delivery wi...”
“com and wasn't happy about the 9-day delivery day wait, but not much I could do about that”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.6 out of 5 (poor) | 67 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | 1.3 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.2 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 1,000 |
Bottom line: Pilot Freight Services is #5 of 5 on overall rating in this group. On quality, ThePackengers scores higher (4.3 vs 1.3).
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Pilot Freight Services is a transportation and logistics company that specializes in providing comprehensive shipping solutions for businesses of all sizes. With a focus on efficiency and reliability, the company offers a range of services including domestic and international freight forwarding, ground transportation, and specialized logistics support. Their expertise in managing complex supply chains makes them a valuable partner for industries that require timely and secure delivery of goods. The company caters to a diverse clientele, including manufacturers, retailers, and e-commerce businesses, seeking to streamline their shipping processes. By leveraging advanced technology and a network of partners, Pilot Freight Services aims to enhance the logistics experience for its customers, ensuring their shipments are handled with care and precision. Through its commitment to quality service, Pilot Freight Services positions itself as a trusted provider in the transportation and logistics sector.
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