Pilot Freight Services
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Zero stars
Zero stars. Even worse than XPO and CEVA. What is it with these "logistics" companies? Logistics is just another word for "accidental" in that once in a while they get it right. Just like a blind squirrel finds an acorn occasionally or a stopped clock is right twice a day. Pilot's customer service is beyond rude, taking offense when a customer is not happy with their service. I've been hung up on a dozen times, even talked with a regional manager who said he'd call back, but just didn't. Wow. Just didn't. The last agent told me to "wait for the administrative offices to contact me so they can reschedule the shipment again. When I asked when they might call, and when this reschedule might be, she said I'll have to wait for the "administrative offices" to reach out to me. Definition of insanity: doing the same thing over again and expecting a different outcome. Given the fact that 87% of these reviews are one star (or less), gives me absolutely zero confidence that they will even try to make me satisfied...