Dani

Dec 11, 2024

Disappointed with Service and Unfair Pricing Policy

I'm a member of Nuffield Gym at Edinburgh Omni Centre. I am very disappointed with this gym for multiple reasons. Firstly, I recently received an email informing me that the monthly price for my membership will increase starting January 2025. I have a yearly subscription that I pay monthly, and I was under the impression that choosing a yearly membership would lock in my rate for the year as a sign of loyalty. However, when I sought clarification at the desk, I was told that even my yearly subscription will be affected by the price hike, which feels unfair and deceptive. To make matters worse, I cannot even cancel my subscription despite the price increase, which adds to the frustration. Secondly, the facility's maintenance and cleanliness are severely lacking. The sinks and showers are often extremely dirty, and many of the machines are broken. It's not uncommon to find that there are no towels available to disinfect the equipment, which is a basic hygiene expectation. Additionally, the gym has closed on multiple occasions without prior notification to all members, citing drainage issues. Even when it is open, some equipment is frequently unusable due to the same drainage problems. This lack of communication and ongoing infrastructure issues make the overall experience very frustrating. As a paying member, I expected better from this gym in terms of transparency, cleanliness, and maintenance. Unfortunately, I cannot recommend it to others based on my experience.