Nuffield Health
Read all reviews for Nuffield Health →
Abysmal Customer Service
I had a consultation with Nuffield Health in July which was part funded by my private insurance. The experience at Nuffield St Barts was positive but it has been the follow up on payment which has absolutely abysmal. They charged Bupa twice so whilst they paid the full cost initially, they were then credited back the 50%. Ever since then Nuffield Health have been hounding me to cover this payment, despite it being billed in error. I have responded multiple times explaining the situation, including written emails from Bupa confirming this payment was incorrect and for Nuffield to pick up with them directly to which no one replies. I then received a letter in the post telling me they are going to pass my details onto a debt collection agency. I have since sent multiple more emails including customer service and complaints and STILL no one replies. They should be ashamed to claim they are in the industry of care when they bully individuals and refuse to enter into conversation to try and resolve the issue when they are at fault. Adding an additional edit to confirm that despite the reply below it’s since been a further 5 weeks of no contact since they said my complaint has been put “under investigation”.