Ni

Dec 3, 2024

Failure to honour contract

I am a member of Nuffield Health club and have been for a number of years, my membership was transferred over a few years ago from Virgin Active when they sold to Nuffield. Prior to this I had signed a contract with Virgin for "Price For Life" Diamond membership and was assured that this contract would still stand. However I received an email from Nuffield this morning informing me that they are now going to impose an annual increase, no mention at all of the contract that they are obviously intending to break. I am not sure if they are in their legal rights to do so but even so this has been handled very badly, surely there should have been some correspondence to explain what was happening rather than just arbitrarily slapping on the increase without any explanation. I am extremely disappointed and as a loyal member of over 20 years feel very let down. The attitude of the member of staff I spoke to was not good, she had very little understanding of the situation and when I asked for this to be escalated her reply was "well they will just go back through me anyway"