Katie Barnes Tool Range & Education Reviews

Avoid This Company at All Costs! I purchased a bundle of drill bits and an e-file totaling £300. Within six months, the drill broke down during a service. The company blamed me, accusing me of dropping or mishandling the drill. I handle my equipment with the utmost care as it is my livelihood. After some back and forth, I paid £29.99 for a repair and £8.99 for shipping, only for the drill to break down again less than a month later. The customer service I received was appalling. They repeatedly tried to blame me for their faulty products and offered no resolution whatsoever. It's clear that the company is unwilling to admit fault and is only interested in keeping your money. I requested a refund as I no longer want to be associated with this brand and need to buy another e-file. This request was denied. It became apparent through conversation that their warranty is non-existent. Additionally, the drill bits are of extremely poor quality. It's clear they are cheaply manufactured, branded with the company's logo, and sold at a high price for what is essentially rubbish. Having been in the industry for over five years, I have never encountered such an incompetent, unsupportive, and obnoxious company. Save your time and money—avoid this company!

My parcel was lost in very strange circumstances by the parcel shop which I had selected for the efile and attachments to be delivered too. Customer service were superb at getting back to me promptly and got me all of the tracking information I need to prove that the parcel had been received by the parcel shop. After I was then reimbursed the customer service agent raised a sale so that I could purchase at a discounted price as I had purchased during a sale and a further £20 off and also some extra new attachments! Couldn't be happier with how well they communicated with me and that they gave me an even bigger discount than I originally had even though it was not there fault the parcel disappeared. Can't wait to receive my efile 😊. Thanks so much again to customer service!

Absolutely amazing company! ALL of my nail tools are from them. If I have ever had any issue they have always been so helpful! I'll give some examples. I dropped my scissors and broke them. It was my fault. I didn't expect a replacement for my error. I explained this to them and said I needed a pair asap for me to use the next day... they were so helpful, In this nail tech emergency (which is not really the end of the world is it) I paid for next day and had them there in the morning. Literally the quickest delivery they could do and they did! Next thing I dropped (yes I'm that clumsy) was my efile and wow the customer service and turn around to fix this was so good! I sent my hand peice back. They fixed it and returned it. It was at my expense because I broke it. But that's expected! It was MY fault that it broke because I'm THAT clumsy! Katie, Andy & the whole KB team are the best and I'll scream it from the rooftops! Accidents happen with tools, they aren't built to withstand EVERYTHING!! It's like dropping a glass on the floor and expecting it not to smash lol. Would you take it back to the shop and say sorry that's too delicate for me I want a refund, it broke too easily. Even though YOU broke it. Make that make sense. Anyway... I would give this company 100 stars if I could. NEVER had ANY issues (only my own clumsiness and im working on that) and they are always there at the end of an email to help where ever they can. Oh and since I had my efile repaired and I replaced my scissors, both well over a year ago... I have had NO problems what so ever! Brilliant company, exceptional customer service and just lovely people!

I truly recommend this company there products are amazing, been using them for a few years and I love everything they sell, very reliable too

I have used Katie Barnes Tool Range for a few years now. I absolutely love every tool that is released and it’s safe to say I have every item! I love the quality of the tools. They are so precise and sharp resulting in the best nail prep! I highly recommend to anyone!

I have used Katie’s tools for around four years now, they are absolutely incredible. My first pair of cuticle scissors is still going now, so good! I have recently invested in their E-File too, after using Melody Susie for years and it is UNREAL. So quite and light weight, I wouldn’t shop anywhere else for my nail tools.

I have many products from the Katie Barnes tool range, infact all my cuticle prep and efile bits are from this company. I cannot fault them at all. All bits and tools work as they should do giving great results to my clients manicures. Really pleased with my experience with this company as always

Love this company!! Wanted to buy my wife new nail tools and a course as a surprise and without professional knowledge I didn't know what was what!' I contacted Katie Barnes academy and the staff were so helpful, understanding and friendly and my wife was so happy with her new e-file, she states is the best she has ever used! Highly recommend to any partner or a nail professional!!!

I wish I has read the reviews before purchasing. I purchased the curved cuticle nippers which I never received. First I was told the item was delivered to my address the day after I ordered the item at a certain time. Unfortunately for them I have a video camera where I was able the share all the footage which showed no courier delivering the item at the time stated. I was then told to contact the courier (DHL) myself to find out what happened to the item which I did and the courier was able to confirm that the order number Andy provided was not for my address. The courier were not able to provide me with further information and advised me to go back to KB as they are the account holder. As the customer it is not my job to chase the item with the courier, I paid KB tools and my contract is with them. I went back to Andy who advised me that he would try to get the information from the courier and now has gone radio silence, since I made a request for a refund. I guess he is hoping I will go away, but because I believe in good business practices I wont and will take KB through the small claims court to get my refund as they are in breach of the consumer rights act. I would not recommend KB tools to any other nail techs as their service has been shocking.

Warning to other nail techs! These expensive curved scissors are a total rip off. I paid a lot of money for mine a few months ago and took great care of them. Always cleaning them and placing them back into the original box immediately after each use. They just cracked & broke! When I emailed the company, I was told how to hold the scissors! They took no responsibility whatsoever, just blamed me! This seems to be what all reviews are saying. I want to save any of you hard working nail techs from making the same mistake as me. I was offered a 10% off my next purchase, but will not be wasting my money with this company again. In response to your reply of my review, I did hold the scissors in the designated grip area, with 1 finger only. It’s impossible to use the scissors holding in a full hand grip as the scissors are so small! Also, you stated repeated use causes metal fatigue resulting in breakage, this is ridiculous. The scissors are sold to nail technicians whose job it is to do multiple sets of nails every day! This means your product is not fit for purpose. In response to your offer of upholding the 10% discount on my next purchase, I can assure you, I WILL NOT BE WASTING ANY MORE OF MY MONEY ON YOUR PRODUCTS. I don’t trust your brand, your customer service or your product integrity. There are 14 reviews for this company on here that I’ve counted, and 13 out of the 14 are the lowest rating possible. That speaks volumes. We’ve all had a similar experience too!

Customer service is shocking. I bought another pair of curved scissors so I could get the other pair sharpened and then I had a spare set. I have had my new pair a few months and they snapped. I sent an email with a photo to explain the first pair were fine. The response I got was so patronising and insulting. Apparently it was my fault and Andy gave me instructions on how I should use the scissors then added a video to insult me even more. He gave me a 10% discount for a new set thinking I’d accept it. When I replied to the email stating I know how to use the scissors he is reply was then “please keep in mind that each pair of scissor is unique and require different handling techniques”. I’ve never heard so many excuses in all my life. I have now sourced from Magpie Beauty at a third of the price.

Purchased a fine line nail art pen. Used EXACTLY as per instructions given on their website and the pen worked just once and wouldn't work again. Their customer service is appalling, they refused to refund or replace the pen despite it being faulty and not fit for purpose. Their Head of Customer Service, Jane, has basically blamed me and said I must have misused it. Not what I would have expected from a reputable company. Complete waste of money and has certainly put me off buying again from them in the future.

I would leave zero review! I brought drill bits Used for approximately 40 minutes Stem of the drill bit has tiny chip from it, I though maybe meant to be their! No it snapped. Told customer services She rudely told me that it was my fault. Guess that don't value or listen to the customers! AVOID THEM WASTE OF MONEY

Quick delivery, beautiful products, great communication and reasonable postage prices. One of my top go-to’s for nail tools.

I wouldn't buy my tools anywhere else, amazing quality, carefully packaged and the customer service is second to none, I would give 10/10 ⭐

Love Katie Barnes electric drill bits, they are perfect and very reasonable in price.

amazing tools amazing customer service i absolutely love this company i tag katie barnes tool range in my posts and every time without fail they comment with a lovely message. this is massive to me as no other brands do this it shows how humble they are keep smashing it id be lost without my efile bits they make infills so easy!

Amazing tools with unbelievable customer service. Thank you team KB

i am truly disgusted with the reviews i have read! people having issues with couriers and deliveries is NOT down the company you have purchased from. taking KB to small claims court, for what???? you people need to take some time, have some caffeine, and review your life choices. I nd alongside many many others have had 100% pure fantastic customer service, products, communications, deliveries, etc etc from Katie Barnes Tool range and academy. I will ALWAYS recommend them to EVERYONE i know, and i will also recommend to EACH AND EVERY BAD REVIEW LEFT that you take a deep breath, think about what your writing and email the company before you start a witch hunt.

I have got to say I was a little taken aback to read some of the reviews on here , Iv purchased 2 efiles and so far any problems that may have occurred have been dealt with swiftly and staff have been helpful , and if this continues I couldn’t fault the customer service or the products, and will purchase more for my salon.