Katie Barnes Tool Range & Education Reviews

Outrageous company and customer care. If I could, I would give 0 score! I ordered 2 curved cutting scissors and they are both flimsy and blunt. After several emails back and forth to Jane in customer service she has asked me to send them back to the company for resharpening at my expense! Why would they need sharpening if they are both brand new?Expensive, unhelpful and useless company. I will never order from them again and just wasted nearly £60 on 2 flimsy, crappy cuticle tools that don't even work! The box probably cost more which they came in! I would never recommend this company and as for their customer service. Jane is pointless!

I wish I could give zero stars because that’s exactly what they’d get. In October I bought a set of curved cuticle scissors, with the full prep set so as you can imagine a fairly costly set, I didn’t receive the scissors until November obviously with shipping etc, and then by January the scissors had snapped. So I haven’t even had two months usage out of them. So I thought I would sent a picture and an email to address the issue, hoping I would be offered a replacement. Upon being dealt with by the famous Jane, who I’ve seen from lots of reviews and have experienced this myself seems to have very poor customer service skills. I was told I would not be getting a replacement as it was MY fault the scissors had snapped and it was either 10% discount or nothing basically. She even kindly (and this is the best bit) sent me a video on how to use the scissors correctly, and hoped it may help me. As a professional who has training in the nail industry, I found that extremely rude, not only was she questioning my expertise but also telling me it was my fault the scissors broke. I was also told that they’re not meant to be held in your hand fully like nippers, which if anyone has used these scissors will know that it’s not possible to hold them like nippers as they are tiny. It seems to me they have had this issue before and know they have but were trying to cover it up by implying I’ve held them and misused them wrongly. After further research, I sent another lengthy email to ask how could they possibly prove it was me that broke them and not a manufacturing error, to still be told the same thing. I wouldn’t be getting a replacement. I think this company is awful. This company is meant to be designed by one of the industries leading nail techs, only it seems the products they sell are below par, even though I have been assured they uphold the most highest standards when it comes to their products. They couldn’t even answer me when I asked if the scissors could be sent back for further investigation as I knew for a fact I hadn’t used or handled them wrong. I wish I had seen these reviews before I ordered from them, as I would never have done if I’d have known their customer service was so poor. I will never order from them again. They are a terrible company and they are happy to line their pockets with tools that are below par, but not happy to help you out when they break.

Horrific company! Awful customer service from Jane. Cheap, useless tools at extortionate prices. Rip off postage costs and zero help when you raise a complaint! AVOID! There's much better equipment out there from more deserving businesses.

Customer service is awful. The post office said my item had been delivered. I received a photo of the delivery. Unfortunately that photo was not proof as it was just the envelope that was photographed and didn’t show it at my door. I tried to raise this with the post office but they said it had to be the sender (Katie Barnes) who had to raise the issue for me so they could investigate. At this point Katie Barnes customer service ignored my emails and stopped replying. I use other nail suppliers now with great customer service. There’s so many companies that have supplies like this and for me it’s the customer service that counts.

Absolutely shocking company. Nothing but issues with my e file, Jane the head of customer service is absolutely useless, they actually sent me a new file and tried to pass it off as mine, opened a bank charge back which bank cancelled in error yet KB actually believed I was at fault, AVOID AVOID AVOID!! And on the back of your feedback, the bank closed the chargeback in error, due to not receiving the evidence I had sent, your company have been nothing but difficult all the way through, you tell lies, and did everything you could to avoid refund even passing a file off as my own! And I’m not the only customer who is disappointed looking at all the nail site reviews!

Absolutely shocking service! I wouldn't even give this company 1 star. Jane, the head of customer service refused to acknowledge that they were responsible for the horrendous condition of 2 of my nail tools that I sent in for sharpening. Both navy tools are now rendered useless and the company refuse to acknowledge their responsibility for the ruination of my tools. They were not over sharpened, the angle was completely wrong and not straight. Photos are available to quantify this. Not only that, I paid for 3 items to be sharpened but they could only do 2 and have not refunded me the cost of the 3rd item! Do not use!

I bought the KB efile in mid November last year, I went off sick at Christmas returned 6 months later, efile had no use while in that time off and so far iv had 3 cables! "Er" on the dial, handpiece was rattling. When I contacted KB customer service I was blamed for dropping or banging the hand piece (I know for a fact it hadnt) they refused to repair under warrenty and said it was mistreatment of tge hand piece by user not manufacturing fault. They refused to fix or replace for free and made me pay for a new hand piece! Absolutely disgusting customer services! I paid £250 all in for this efile and bits never completed the training as people said it wasn't worth the money plus she kept moving the dates so got confused when I was meant to attend absolute shambles of a business. Shame to as the tools are fab when they work!

Absolute awful company. Bought an efile at Christmas and paid £199, within 6 months I had 4 faults, had the wire replaced 3 times and then a piece of the efile came off. All of the efiles come with a FREE course, however, when theyve eventually refunded after many emails, they have only refunded £124 as they want to charge me for the free course!! You cannot buy the efile without the free course. The course, I couldn't even complete after taking a day off and booking models in. The company is a disgrace. Still seeking my full refund Have a look on their website at the efile files and you'll see fee course. A member of their team told me it's complementary (by email) and still refuse!