Katie Barnes Tool Range & Education
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Avoid This Company at All Costs!
Avoid This Company at All Costs! I purchased a bundle of drill bits and an e-file totaling £300. Within six months, the drill broke down during a service. The company blamed me, accusing me of dropping or mishandling the drill. I handle my equipment with the utmost care as it is my livelihood. After some back and forth, I paid £29.99 for a repair and £8.99 for shipping, only for the drill to break down again less than a month later. The customer service I received was appalling. They repeatedly tried to blame me for their faulty products and offered no resolution whatsoever. It's clear that the company is unwilling to admit fault and is only interested in keeping your money. I requested a refund as I no longer want to be associated with this brand and need to buy another e-file. This request was denied. It became apparent through conversation that their warranty is non-existent. Additionally, the drill bits are of extremely poor quality. It's clear they are cheaply manufactured, branded with the company's logo, and sold at a high price for what is essentially rubbish. Having been in the industry for over five years, I have never encountered such an incompetent, unsupportive, and obnoxious company. Save your time and money—avoid this company!