Katie Barnes Tool Range & Education
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Customer service is shocking
Customer service is shocking. I bought another pair of curved scissors so I could get the other pair sharpened and then I had a spare set. I have had my new pair a few months and they snapped. I sent an email with a photo to explain the first pair were fine. The response I got was so patronising and insulting. Apparently it was my fault and Andy gave me instructions on how I should use the scissors then added a video to insult me even more. He gave me a 10% discount for a new set thinking I’d accept it. When I replied to the email stating I know how to use the scissors he is reply was then “please keep in mind that each pair of scissor is unique and require different handling techniques”. I’ve never heard so many excuses in all my life. I have now sourced from Magpie Beauty at a third of the price.