Katie Barnes Tool Range & Education
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I wish I has read the reviews before…
I wish I has read the reviews before purchasing. I purchased the curved cuticle nippers which I never received. First I was told the item was delivered to my address the day after I ordered the item at a certain time. Unfortunately for them I have a video camera where I was able the share all the footage which showed no courier delivering the item at the time stated. I was then told to contact the courier (DHL) myself to find out what happened to the item which I did and the courier was able to confirm that the order number Andy provided was not for my address. The courier were not able to provide me with further information and advised me to go back to KB as they are the account holder. As the customer it is not my job to chase the item with the courier, I paid KB tools and my contract is with them. I went back to Andy who advised me that he would try to get the information from the courier and now has gone radio silence, since I made a request for a refund. I guess he is hoping I will go away, but because I believe in good business practices I wont and will take KB through the small claims court to get my refund as they are in breach of the consumer rights act. I would not recommend KB tools to any other nail techs as their service has been shocking.