Katie Barnes Tool Range & Education
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Excellent customer service when facing a courier delivery issue
My parcel was lost in very strange circumstances by the parcel shop which I had selected for the efile and attachments to be delivered too. Customer service were superb at getting back to me promptly and got me all of the tracking information I need to prove that the parcel had been received by the parcel shop. After I was then reimbursed the customer service agent raised a sale so that I could purchase at a discounted price as I had purchased during a sale and a further £20 off and also some extra new attachments! Couldn't be happier with how well they communicated with me and that they gave me an even bigger discount than I originally had even though it was not there fault the parcel disappeared. Can't wait to receive my efile 😊. Thanks so much again to customer service!