Katie Barnes Tool Range & Education
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Appalling After Sales Service with Attitude
Purchased a fine line nail art pen. Used EXACTLY as per instructions given on their website and the pen worked just once and wouldn't work again. Their customer service is appalling, they refused to refund or replace the pen despite it being faulty and not fit for purpose. Their Head of Customer Service, Jane, has basically blamed me and said I must have misused it. Not what I would have expected from a reputable company. Complete waste of money and has certainly put me off buying again from them in the future.
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