Katie Barnes Tool Range & Education
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Absolutely amazing company
Absolutely amazing company! ALL of my nail tools are from them. If I have ever had any issue they have always been so helpful! I'll give some examples. I dropped my scissors and broke them. It was my fault. I didn't expect a replacement for my error. I explained this to them and said I needed a pair asap for me to use the next day... they were so helpful, In this nail tech emergency (which is not really the end of the world is it) I paid for next day and had them there in the morning. Literally the quickest delivery they could do and they did! Next thing I dropped (yes I'm that clumsy) was my efile and wow the customer service and turn around to fix this was so good! I sent my hand peice back. They fixed it and returned it. It was at my expense because I broke it. But that's expected! It was MY fault that it broke because I'm THAT clumsy! Katie, Andy & the whole KB team are the best and I'll scream it from the rooftops! Accidents happen with tools, they aren't built to withstand EVERYTHING!! It's like dropping a glass on the floor and expecting it not to smash lol. Would you take it back to the shop and say sorry that's too delicate for me I want a refund, it broke too easily. Even though YOU broke it. Make that make sense. Anyway... I would give this company 100 stars if I could. NEVER had ANY issues (only my own clumsiness and im working on that) and they are always there at the end of an email to help where ever they can. Oh and since I had my efile repaired and I replaced my scissors, both well over a year ago... I have had NO problems what so ever! Brilliant company, exceptional customer service and just lovely people!