Invicta Watch Stores Reviews

I have purchase several watches from invicta store my husband loves Invicta but he have gotten three that he wasn't that please with so I returned them and the company received them back on 3/25/22 and 4/4/22 and I have been trying to get in touch with someone about my refund, I sent several emails and no response I finally got to talk with someone yesterday 4/8/22 and he said I would receive the email and my refund I didn't receive either, this is terrible customer service, you can't talk with someone concerning your purchase and when you speak to someone they tell you lies just to get you off the phone. This will be my last purchase I will continue to purchase Invicta from ShopHQ

Do not buy an Invicta watch. I purchased one as a gift and within a month the stem fell out and appears stripped. We are told by their repair vendor that stems are excluded ( the watch is a month old) and after sending it in at my expense along with $25 for return postage I am expected to pay $179 for a repair. No thanks Invicta.

This is a fraudulent site. They cheat customers, take their money and do not send the goods. Be careful!

Totally disapointed! I made a payment and received a tracking number for FedEx, but I do not have any order in my invictastores account. I don't know what happens with my money and the watches I ordered! I think this is a fake site and a scam and I will contact the relevant institutions!

Update! Received my order today February 03 just like I was told and I am so pleased with my purchase. Exactly what I thought it'll be.

Don't purchase from Invictastores.com. Don't believe the positive reviews. Notice how they all come in the same period and the negative reviews are more spread out ? That's because in my opinion they are using some sort of reputation management service. Everything about this company and website is awful. First of all they use horrible marketing tactics to make their watches seem like such a great deal. They list a high retail price and then show a huge discount. In reality the watches are not worth the full retail price and probably rarely sell for that much. The only reason I wanted an invicta watch is they look pretty nice. I had one from costco a few years ago that looked great and told time okay till it broke and i had to take it back. Anyway I decided i just wanted something for those times when I want to look like i have an expensive watch that's easily replaceable if robbed etc. But this review is about the website. The website claims items will ship 10 business days after order. Well they charged my card immediately and I put it in my calendar and it has never shipped some 16 business days later. I even emailed the email listed on the website to inquire when i could expect shipment and to advise that if it didn't ship soon i would be leaving a negative trust pilot review. I never received a response. The phone line is only open to 2pm pst which is pathetic and makes it difficult for a working person to call. The phone number will not answer from a blocked number which is unappreciated as well. And the hold times are horrendous. In short I would NOT ever purchase from invictastores.com again.

Unfortunately one of the most uninformed process like okay it's saying it was delivered to saddle brook NJ and now marked as completely delivered well no its not in my hands so definitely not delivered......just seems like a mess over there will never purchase again for shipping to Canada until they fix this mess....update....the watch has arrived randomly one day got an email from Canada post and then it got delivered...........just wish I wasn't left in the the dark for 2 weeks

One order placed on 12/29/21 and the other on 12/31/21 both have yet to ship. Before I purchased both the site indicated the watches were in stock CLEARLY they aren't. So now its over two weeks later and neither one has shipped and no correspondence with customer service they refuse to email back. Terrible customer service/and purchasing processes. Whats in stock vs what isn't is probably the easiest problem in sales to avoid and they haven't figured that out....shameful.

Ordered and paid on December 16 hoping to receive prior to Christmas. No contact from the company. They do not answer their one 800 number. They do not answer emails. No contact no watch. It is totally unacceptable and unfortunate. I will never purchase another Invicta watch. I have purchased over 10 in the last five years and enjoyed the product, but this experience has been so incredibly disappointing I will never suggest anyone ever purchasing one of these watches. They've taken a good customer and turn them into haters. I'm not the only one obviously from the other complaints that I read above. No positives all nothing but negative experiences. Going to my edit card company and ask that they get our money back and file a complaint.

Orderd 3 weeks ago no tracking no nothing send email to both fedex and invicta next day i get email saying my order is canceled. Dont buy their stuff big bs scam now iam trying to get my money back

I purchased a watch on 11/25/2021 meant to be a Christmas gift for my husband and paid around $550. My order is still “processing” and the company has not made any effort to proactively notify me on the status of my order. I have reached out to their customer service and just receive a general response that due to holiday volumes there are processing delays. However, a month and a half is more than a delay - I’m starting to feel like I was scammed. I still want the watch for my spouse, but so frustrated that I have no clue when or if it will ever be received. Also, there is a typo in the automated email that you receive when emailing their customer service where they misspelled “Service”. Seems incredibly unprofessional since that email appears to be sent out to all customers who contact them that way.

I placed an order which I requested to cancel less than an hour after placing it. I then called to follow up about the cancelation later that day. 30 minutes on hold, finally got a representative. They told me the order would be canceled "today or tomorrow". It has been 3 days since then and the order is still not canceled. The next step will be filing a chargeback with my credit card company.

I placed an order based on previous reviews. My order was placed on 12/11/21, they stated via email it would be processed in 5 days, well needless to say it wasn't. Tried calling and would get hung up on. They sent an email apologizing for the delay and that they will give me a $20 couponfor my next order. What in the world makes them think I would ever buy from them again after my experience with them. They stated again that they will ship it out in 2 days. They charged my credit card & I still waited 2 weeks, finally after making so many attempts calling I did get a representative who stated it would be delivered later that day, I hung up and called back to be told they still haven't processed my order. So I'm updating my husband while on the phone with a representative telling my husband we should cancel our order & the representative was like...I can help you with canceling your order. So I did! Was hoping to have it before Christmas because it was a gift, highly disappointed!! If they do not have the merchandise they should properly inform the buyer & they should not charge any credit card if they never shipped the merchandise!!!

My wife ordered my Christmas present Invicta watch on Dec. 10th, 2021. Its Dec. 27th and no notifications from Invictastores. I tried calling today and was on hold for 45 min. I finally gave up. I will be calling my credit card company to put a stop on the payment for items not received. I'm very dissatisfied and will never buy from Invictastores.com again.

Customer service is appalling. I am still waiting for someone to come back to me about the delivery of my watch to Ireland. They never updated the label now it’s stuck in New Jersey with UPS. I will definitely be claiming my money back on my card. Absolute joke of a company for customer service. This is my second time spending a LOT of money with them. I won’t be fooled into doing it again. Shocking

Terrible customer service

After reading some reviews about InvictaStore.com at BBB website I read quite a few of unhappy customers some regarding about shipping times but the merchant did try to make it right according to the merchants reply to customers complaint and this store seems to be legit after doing my research and I really like the watch so before ordering I called them told them regarding about their reviews and the guy politely answer me so I took the chance Ordered from them on 10/26/21 (tuesday) by monday I recieved an email that label created with the tracking number today 11/6/21 I got the watch and I'm so amaze on how it was package and the watch was sealed wrap with plastic, I guess all I can say is I'm a satisfied customer shipping time, email update that my item has been ship is on point, Now will update you on how the watch is in a few months but as for now I'm satisfied and glad I order from them

This company is a fraud - check out their Trustpilot rating on their website - it says excellent and uses the Trustpilot logo with 5 stars says 'excellent based on 3,116 reviews - Trustpilot need to challenge this company and take them to court as this is clearly a lie!!!

I placed order, paid it and after 2 day they send me email that my order is cancelled due to pricing error. Never more buying here!

Purchased a used watch from your store it arrived yesterday afternoon in non working condition. Your return policy states literally, Pre-owned watches are non refundable and do not come with a warranty. But it also states that Invicta inspects each watch to ensure perfect working condition. Which it does not. all it took is adjust time and the seconds dial is getting stuck and even moves backwards. So I understand the no warranty policy but where does your "ensure perfect working condition" stand ? I have had the watch for hours and it's not working out of the box. I'm not complaining about cosmetics, I'm complaining the the sole purpose of this and other watches is provide with accurate time. And this one doesn't. This is not a warranty claim this is a DOA claim. So don't disappoint.