IDrive Online Backup Reviews

This is not a professional company. Their system is primitive and their support is India based. I do not recommend using them. They do not know how their product works and when you have a problem you're on your own. Avoid them for your own protection. I know they're cheap but might as well pretend you're backing up and spend zero money. It's pretty close to that.

Have used iDrive since 2023 and they had a "catastrophic error" occur 6 weeks ago with our business computers. Tech support had us do the exact same repairs and took a long time in-between emails to respond. My employee was unable to work during this time and to date, it's still not working. Uninstalling this afternoon. Their Blaise attitude for a business turned me off. I'll find someone who actually cares about their customers.

I would advise extreme caution, if you go over your limit by the smallest amount you will find money is taken from your bank account. If you miss the emails they automatically send (which are very similar to the daily backup status reports and their regular spam, so they are easy to miss) this can result in a large amount.

Your Cloud Drive software is terrible it keeps initializing, and the issue I reported is still unresolved. You’ve lost a customer. Keep your cheap plan with poor performance. I’d rather pay for Google’s 100GB storage, which offers reliable file syncing, than continue using iDrive Cloud Storage. I’m switching to Google 100GB now.

Sfortunatamente devo lasciare un feedback negativo poiché non sono riuscito a farmi riattivare l’account che era da qualche mese disattivato in quanto avevano cancellato tutto. Dovrebbero mantenere archiviati i file per un periodo di qualche anno se vogliono fare un servizio più accettabile. Sconsiglio aggiungo che, dopo che mi avete richiesto di contattarvi. Vi ho contattato via chat, mi avete detto che non c'è nulla nello spazio cloud e avete terminato la chat senza chiedermi cosa si può fare o cosa vorrei fare. Complimenti bis! servizio pessimo!

scam company. lost all my files as they messed up my subscription. avoid at all costs.

I subscribed to iDrive a few months ago as I needed a replacement cloud backup after a bad experience with the last company I used. To begin with everything worked well and then all of a sudden the backups stopped and I was getting error messages saying I had no internet connection when the internet was working perfectly normally. Despite my best efforts, I couldn't get the backups to run again and, in fact, I wasn't even able to log into the iDrive app so I attempted to do a live chat, which was an absolute waste of time. I then found a contact number for UK phone support and called them but, three or four calls later, I still have no cloud backup (for almost 4 weeks now) and, although the issue was supposed to have been escalated to a specialist, I've still not had a response and, quite frankly, I feel I'm probably not likely to get a response because the service has been abyssmal. If they'd sorted out the issues promptly, I would have been happy to recommend iDrive but, right now, I would urge you not to go with them because they simply do not care about their customers and their support staff don't seem to have a good level of training. Very poor service!!!

Abysmal performance. The website takes forever to load and navigate. I'm so frustrated I want to move away but all my data is housed there and it will take forever to download / move it. It's almost like they do this deliberately... F-

Because I lost a lot of data, I paid $100 to have my data sent on a drive. That was over 2 weeks ago. I have called every day, and each time I get bounced around, and no one can tell me when the drive will ship. It has been very frustrating, both the lack of transparency and the fact that I have been told it would ship by a certain date and it doesn't happen. As soon as I get the data, I will be cancelling my service.

I have been using idrive on MAC for 3 years now. However, since last year I am finding that folders suddenly appear empty. It can usually be fixed by customer support, but no logic is provide for this. I can't be sure that a file I need will be there with Idrive. Very disappointing. Update: they finally told me that the problem was due to the use of special characters in some of my folders. Supposedly a solution is coming, but no date was given. I have removed special characters like “ñ” from my folders. Let’s see what happens. On another point IDrive does not automatically backup your cloud drive folder. You need to ask support how to do it. Which is not very user friendly🤦

It seems easy to set up initially, but if you do not have a standard drive/directory structure it can be more of a pain. Restoring tends to mess up directory structures or cause duplicates if you restore to a different computer (i.e. after an upgrade). But the biggest hassle I have found is that I am forever getting 'unable to complete' messages because there has been a network or VPN break during back-up. This is a complete pain - why on earth does it not automatically restart the process if there is an interruption, or better, restart from the last complete file? Could do better. I doubt I will stay with this service.

The software is working ok, and I will keep the plan with them. After complaining with the supervisor team, the issue is resolved.

Have been using iDrive for around 4 years now. Sure there are issues from time to time that take time to resolve and for those of us in the UK who do not have super fast gigabit fibre internet (and I am one of the people who doesn't even though I live in the metropolis of London) it can be a laborious process to upload/download data, but on the whole iDrive provides a reliable backup and restore option at competitive prices. It is a pity that their iDrive Express service (to backup/restore masses of data) is no longer available for UK and European customers as that would avoid many of the problems reviewers have mentioned regarding time taken to backup data but once it is on their servers at least I know I have a reliable service I can depend on. Hopefully gigabit internet connection will solve the performance niggle soon or in the absence of faster internet iDrive will restore the iDrive service for those of us who live in the backwaters of UK/Europe. Update ( 20/05/2025) on transferring 4TB data via a copy of the data on an external hard drive. I am changing my review from 4* to 5* as my 4+ TB of data has now been successfully transferred and uploaded. As usual when attempting things remotely things do not always go to plan. Needless to say iDrive rose to the challenge admirably and worked tirelessly to address all issues (some which seemed insurmountable at the time) to a successful completion. I must say that this is unusual in today's fast paced IT industry and I am very grateful to them for all their help and support. It was truly outstanding. Just saying "Thank You!" does not cut it. iDrive staff were absolutely stupendous!! I will always remain grateful for what iDrive has done and will remain with them through thick and thin.

In July 2023 I tried IDrive but didn't like this application. So, I put all my backup files in the trash and removed this application. Now, 20 months later I decided to try this application again. Perhaps due to an update I'll like it now. To my astonishment all my files from 20 months ago are still in the trash. But there's a notice: "Files that have been in Trash for more than 30 days will be automatically deleted". I have 1590 files in trash but I can't delete them. If I select all files and click on 'Empty Trash' I get a message "Are you sure you want to empty trash?". I click on "Yes". The next screen shows "No files in Trash" but when I go back to 'Deleted Backup files' in 'Trash' all files are still there. I tried it many times two years ago and also now again. Files in Trash should not count to storage space but my free account shows "You have utilized the allocated storage space" while I have no files backed up at the moment. Only my Trash is full and can't be emptied. So, where are my deleted files if I have deleted all files and don't see any files in my storage? The message says that I have utilized my allocated storage space but my storage space in the application and website is 100% empty. If my files still remain on the IDrive server but don't show up on the IDrive application and website it means there's something completely wrong with this application. It's scary if you can't trust your personal files to a third party (in this case IDrive) and you have no idea what they are doing with your personal files. Do they still keep your files on their server or is something wrong with the application or website??? On major review sites such as TechRadar, PCMag, Macworld, Cloudwards, Tom's Guide, etc. IDrive has been listed for many years as the number one Cloud backup service. But when we check Trustpilot it seems that IDrive gets an extremely bad score of only 3.3. So, who do we trust? Reviews of so-called neutral review sites or independent users? Of course we trust users. A clear example that we can trust these so-called neutral review sites. From my personal experience I can only say that IDrive doesn't work. I strongly suggest not to use this backup service to backup your personal files. You can't rely on this service. It's one of the cheapest available but you get what you pay for. The price is very low but the reliability is even lower.

They started charging VAT without warning properly. WHen contacted referred to some small letter conditions no one would ever see. Their Price page does not mention they might charge VAT

I had a good experience with iDrive. Their customer service is responsive and helpful. I forgot to cancel my subscription but they were kind enough to proceed my late request and refund the money.

My account was canceled due to expired credit card. When I updated my card they billed me but did not reactivate my account. I tried support but the billing support is only available 12 hours. When they are working they are too busy to answer. Otherwise I just have to leave a message. Chat support and phone tech support could not help me because they said it was a billing issue. I have been waiting for them to resolve the issue with no results. Customer support for billing issues is basically non existent.

My account was cancelled at anniversary with no warning - auto renew did not happen as the payment card account was no longer in use. Instead of contacting me to rectify this before it became an issue the account was locked with no login access to my account to review & revise the subscription. I have moved on to a new provider

Two Slow to be useful. My Home internet connection is a 1GB fibre connection. iDrive was just too slow even over that to be useful, taking many many weeks to backup a couple of TB of data . I did contact iDrive support and there suggestions made no difference at all to the backup rate.

I have a subscription for 5TB a year. This costs $99 I was getting close to my limit and said if I didn't want to go over to remove some data. They did not explain how at this stage. I went in and thought I removed some data but accidently backed up more. I got an email stating I was over and now gave me instructions on how to remove the data. I followed it and removed the data to bring me below my limit. For the few days I was over they charged me $300!! To put me on the next level would have only been an extra $50. I know it was my mistake but the system is not easy to follow and as soon as I knew I was over I rectified the situation. I have contacted their support 4 times about this with no reply. I would have happily paid the extra $50 to move up to the next tier which would have been ample but taking $300 feels like a smash and grab