Alfie

Alfie

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by Alfie

ID

IDrive Online Backup

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5 out of 5 stars

iDrive has been a good backup and restore option for me.

Have been using iDrive for around 4 years now. Sure there are issues from time to time that take time to resolve and for those of us in the UK who do not have super fast gigabit fibre internet (and I am one of the people who doesn't even though I live in the metropolis of London) it can be a laborious process to upload/download data, but on the whole iDrive provides a reliable backup and restore option at competitive prices. It is a pity that their iDrive Express service (to backup/restore masses of data) is no longer available for UK and European customers as that would avoid many of the problems reviewers have mentioned regarding time taken to backup data but once it is on their servers at least I know I have a reliable service I can depend on. Hopefully gigabit internet connection will solve the performance niggle soon or in the absence of faster internet iDrive will restore the iDrive service for those of us who live in the backwaters of UK/Europe. Update ( 20/05/2025) on transferring 4TB data via a copy of the data on an external hard drive. I am changing my review from 4* to 5* as my 4+ TB of data has now been successfully transferred and uploaded. As usual when attempting things remotely things do not always go to plan. Needless to say iDrive rose to the challenge admirably and worked tirelessly to address all issues (some which seemed insurmountable at the time) to a successful completion. I must say that this is unusual in today's fast paced IT industry and I am very grateful to them for all their help and support. It was truly outstanding. Just saying "Thank You!" does not cut it. iDrive staff were absolutely stupendous!! I will always remain grateful for what iDrive has done and will remain with them through thick and thin.

GR

GreenThumb

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1 out of 5 stars

Simply Incompetent when it comes to customer service

Have been a GreenThumb since 2010. During this period they have been good and they have been bad. Now they are just plain awful. While their treatments are good, customer service is appalling. It appears that they are having major problems (which they attribute to increase in business levels) which translates into poor customer service. If their service deteriorates any further all the new customers will be looking for alternatives as fast as they signed up for the service!! Hope they sort out their problems post haste otherwise I will be looking for an alternative.