As a professional tradesman i hired a 300mm diamond cut off and two steel props plus strong boys for a simple 1500 mm door cut out in brickwork.
At the time of ordering I explained I only had a nine inch diamond so would need cutter and blade and was told the acrows were for a week, again explained the cutter would be back the same day which it was, but on collecting and seeing a different employee, Michael, the cutter blade had not been sent, requiring my purchasing of a blade, the acrows and strong boys would be returned when support was unnecessary.
So cutter returned same day, part return ticket issued, props and strong boys returned 0918 on 31st may to a different employee again, a two day hire to be told and charged for an hour late when hire was for a week, less deposit returned to me.
Issue is, on flagging this up that obviously props and supports are both necessary, I’m informed that temporary staff cover from other depots meaning there is no continuity with service in my case and as this depot is a separate unit within a major heavy goods supplier potentially reflecting badly on them, again not my issue but not very professional.