HSS ProService Reviews

Ordered scaffolding to be delivered, then the invoice came through as a pick up. Tried to cancel, or to talk to someone and nothing. No email, no one to answer the phone, both at the Becton Depot and the mainline. Been ripped off and now considering legal action with the online small claims court. HSS if you are reading this….answer your phone and reply to your emails, might be good for business

I had the worst experience trying to hire a combination ladder from HSS ProService. It's been an absolute joke. I needed to hire a combination ladder to paint the stairwell. I phoned HSS Proservice to confirm the correct item I needed to hire. I managed to speak to somebody at that time. He promised to email some details, but no email arrived. I had a short window of time available to do the job, so I went ahead and booked a ladder online. When it was delivered, it was far too big for the job. I needed to reach a height of 3 meters. I didn't realise the ladder sections were 3 meters. The horizontal ground bar was too wide to fit into my stairwell, so I had to return it unused on the same delivery vehicle. I tried to phone HSS at least six times to discuss and rearrange, but I couldn't get through because I was stuck in a phone queue for extended periods. On the seventh occasion, I managed to get through and spoke briefly to someone who put the phone down on me, and I was stuck back in the queue. I phoned the local HSS depot, who told me they could do nothing because I had rented the ladder online, and they had no authority with online contracts. I have had to find an alternative way to do the job, and now I no longer need the ladder. I tried to communicate with them via their online chat service, but it appears to be unmanned. I have received no communication from HSS Pro Service regarding the return of my deposit, so I have wasted £124.98. It's infuriating because I'm unable to speak with anyone to sort it out.

Answer your phone!! So frustrating to deal with HSS - have been hanging on the phone for over half an hour - for the 3rd time! I'm a customer - I have paid you. You are making this customer really frustrated because you will not talk to me.

Very good service.

Supplied required equipment at competitive cost, staff very helpful and friendly. Great all round customer service experience, I have used them before and will certainly use them again. I found that it's best in my opinion to arrange hire directly with the branch by phone or personal visit rather than use the website for bookings. The website is good for information but not so good for bookings purposes.

As a professional tradesman i hired a 300mm diamond cut off and two steel props plus strong boys for a simple 1500 mm door cut out in brickwork. At the time of ordering I explained I only had a nine inch diamond so would need cutter and blade and was told the acrows were for a week, again explained the cutter would be back the same day which it was, but on collecting and seeing a different employee, Michael, the cutter blade had not been sent, requiring my purchasing of a blade, the acrows and strong boys would be returned when support was unnecessary. So cutter returned same day, part return ticket issued, props and strong boys returned 0918 on 31st may to a different employee again, a two day hire to be told and charged for an hour late when hire was for a week, less deposit returned to me. Issue is, on flagging this up that obviously props and supports are both necessary, I’m informed that temporary staff cover from other depots meaning there is no continuity with service in my case and as this depot is a separate unit within a major heavy goods supplier potentially reflecting badly on them, again not my issue but not very professional.

Very poor company, they didn't answer to my email,also not received my order . Avoid them!

3 day hire is actually a just under two day hire. Floor sander was faulty but 2 days of calls and no answer. No response to any emails sent over the days covered. Live link on website was impossible to find. Incorrect paper work with equipment If everything goes smoothly it might be fine(apart from timing) but terrible customer service.

Excellent service at a good price. The deck build would have been impossible without a nail gun (which worked flawlessly) and I don't need to own one. Will be back for the next project. Thanks

Excellent service. Prompt delivery. Items well packaged. I had to turn around the first delivery because I ordered wrong items. No problem with refund.

The booking, collection and the Product I rented was all great. However, problems started when I called to confirm the end of contract and arranged and paid for collection. No collection arrived - but I was charged for an extra week's rental - on top of the extra I paid for the collection. I called the call centre several times over several days, but was on hold for over 20 mins to 45mins each time without be connected. I emailed - used the contact form on the website but still no reply. Each day I received emails from noreply@hss with a new contract asking me to call the call centre! In the end I spoke to the local depot where I collected from who were really helpful - arranged my collection and it was actually collected! Thank you. But I'm still waiting for my refund for the extra weeks rental!

Efficient delivery person and ordering good

I wish I had read these reviews before ordering. I ordered 500L of soil/loam on 25/5. I have received no delivery date/time. I wasted nearly 2 hours of my time yesterday 27/5 on the phone/chat. Phone number on email sent to me no answer after 10 minutes, abandoned that one. Tried customer services phone rang for 25 minutes so meanwhile I tried Chat no one online for existing orders so tried online Chat for new orders surprise, surprise answered straight away and tried to help but could only tell me they are delivering today 28/5 I need a time so that the very large lorry can access my property. They said they would forward a message on internal system. Phone finally answered and an operative said they would try to find out. Left me hanging for 5 minutes and then came back and said somebody from building supplies would phone me within 10-15 minutes. I am still waiting 24 hours later. Meanwhile in desperation I rang a branch ST. Ives didn`t bother answering but Hevey Huntingdon did and a professional Manager Karl was very helpful, despite it not being his problem, and assisted me as much as he could. I still do not know when this item will be delivered. Appalling service all-round, apart from Karl, maybe you should put him in charge of customer service. Francesca I can see you are overworked apologising for the lack of service so please don`t apologise. Just let me know when I can expect delivery. PLEASE. Haha after a bad review some action. Today 29/5 as I was leaving home I received a phone call asking if my order had arrived. No it hadn't, I asked why not and was told the "system" had me marked as delivered. He said he would sort it. I told him I was just going out to take my 90 year old Mother to an appointment and to leave me a message about delivery date/time. On route to my Mother`s my mobile rang at length twice so I stopped the car to ring back. It was a delivery driver within 3 minutes of my home enquiring if I was in to take the delivery. No I was not. I gave explicit instructions for where to leave the item. This was at 10.30 am. On returning home I had a voice message that said to expect a delivery between 12.00 pm and 4.30 pm today. What a joke notice of delivery 3 minutes!! No stars for customer service having spent a further 45 minutes waiting for no answer on 28/5. No stars for online Chat which was non existent. No stars for HSS. Other than Karl at Huntingdon branch who gets 10/10 stars for effort/kindness/consideration for a stressed customer/utter professionalism.

Helpful and kind staff members, va ariety of products in stock.

Ease of picking pre ordered equipment up, and the equipment selected has worked well.

Simple to book and helpful staff. Thank you.

I've ordered hire equipment from HSS a few times and have always had an excellent service. Daniel on the online live chat is so helpful and knowledgeable. He really makes a difference to the customer experience, especially his ability to answer questions and resolve queries in a friendly and professional manner. I would recommend anyone that is struggling to navigate the website or find what they are looking for to reach out to Daniel online for support. To add, delivery and collection is always prompt and efficient.

Friendly, professional help both online and at the depo. fantastic, I would recommend to friends.

Equipment I received was in good working order. However, 2 out of the 11 props ordered weren’t there, and one of them had a part missing. It’s over a week since I returned the equipment and I’ve not received my desposit or a refund for the missing items. I’ve instead received an additional charge for a late return as they haven’t processed the return yet. I can’t comment on the quality of customer service, because the 3 emails I’ve sent and 15 or so calls I’ve made haven’t been answered.

I hired an equipment for a day,picked up on a Saturday and planned to return same day but the staff asked that I return on Monday instead.I specifically asked if that would not be considered as a late return since I paid for 1 day. He said it would not since they were closed on Sunday anyways. I got a text on Sunday saying I was late and then charged £6.60(20th May). I returned the equipment on Monday and although an invoice was generated to say I should not have been charged,the money has been taken and has not been returned till date.