HSS ProService Reviews

The branch manager was very helpful. I had a problem with a broken starter cord and this was resolved very quickly.

Initial hire was great and staff were excellent but was told there was petrol in the cutter. When I went to use it, it wouldn't start as there was no fuel and I didn't have the time to go and get some. I asked for a refund as I didn't even use the cutter (and I bought a cutting disc for it as well) which was eventually provided after a bit of chasing.

my experience was great. Thanks!

I booked a lawn aerator for 10 June, took a day off to use it, but it didn't arrive until 2.30pm, so most of the day was gone. Furthermore i paid for fuel, had no choice it was automatically added, only to fin dit was less than half full and i had to add more fuel after 15 minutes of use.

A good carpet cleaner - and good service from HSS!

Great service Delivered next day at a great price - will use again

Customer service was excellent. I had initially received less than the correct amount ordered, but John Kitoko from HSS Pro Service got it all sorted in little more than 24 hours.

Great service Delivered from local depot All as required

Ordered top soil. Quick delivery. Soil was good . Would recommend

Efficient service at a good price!

I’ve used the chat option on their website to help me with my order and was connected to Daniel N who was very helpful at advising me exactly which unit I’d need and preparing the quote for me and guiding me through the whole process so the rental could be arranged. Very helpful!

We ordered an excavator through HSS and unfortunately had to cancel. We emailed a few days before delivery date and unfortunately got no reply. Was also a struggle to get hold of someone on the phone. However, this was all saved by the person who runs their social media. I messaged on instagram and received quick communication and they resolved the issue within the hour! They were a great help and got the order cancelled as well as refunded. Thank you!

Great service when we went to pick up the sanders. The sanding machines were brilliant, as was the planer we hired.

Sent me to a separate depot which added an hour onto my day. Didn’t provide the correct equipment and cost the charity I work for £2,000 as we have to do the job again / pay a contractor. Tried ringing the helpline and was on hold for 40 minutes before I gave up, after speaking to a member of their team in the local branch he also confirmed he could t get through to his own company on the same phone number??? Been nearly 2 weeks and I’ve heard nothing about a refund for the kit.

I had booked an item for collection at my local branch, about half a mile from home. When I arrived I was told it wasn`t there but i could collect from another branch, about 4 miles away. So I did. I told the staff that I would return the item on the following Tuesday as they were closed on the Bank holiday Monday. I was told this is fine. On the Monday I received an email saying I was late returning the item and there would be an extra charge.This was then dropped after my complaint The item ( a garden roller) was OK but it leaked and needed regular topping up.

Poorly maintained equipment not up to the job

Hired a cement mixer which was supposed to arrive in the morning but arrived late at 2pm. Didnt arrive with the legs which came another hour later. Then when i turned it on i noticed it was faulty (leaking oil from the back). Showed the driver who dropped of the legs and he advised us to call the office. Each time i call they keep redirecting my call or giving me another number to call. I have been cut off more times than i can count and when i am on the call i am waiting for around an hour each time to speak to someone. I eventually got told i will recieve a refund and my deposit back but still have not heard back, still have not recieved anything. Cant get through to them regarding this issue either.

I recently hired a whacker plate from his be

I am happy with HSS rental services. I rented a floor sander, and their support was excellent. The project took longer than expected, and the extension process of the contract was smooth and easy. I should especially mention Christian Pineda's name; he is in the Kingston branch and provided significant assistance throughout the entire period.

The two lads were as helpful and courteous as could be. I didnt get either of their names but i I picked up the carpet cleaner from Trafford Park on Thursday 5th if June in the morning and dropped off the following morning if that helps. It was an absolute pleasure. I will certainly use HSS again Phil.