HSS ProService Reviews

They're only getting 1 star because I can't give 0. Your Romford Branch, I have never met such a racist misogynistic bunch. Absolutely awful. Walked in to collect my booking and they started from then. I am now in receipt of a pressure washer that doesn't work and an absolutely useless branch manager who is incapable of asking his customers for their numbers to contact them. They have really tried the wrong one today. A full complaint will be being made, people like that should not be customer facing. They are intimidating and a nasty bunch of men. Women shouldn't be susceptible to this behaviour at all, let alone in front of their children.

larly use Hss hire and it has always been a good service

Super clean oven and super quickly done!

Service was very professional, it was fair priced for my needs, and pick up and drop off was very flexible as far as location. The only downside was a lack of update on line about a permanent shut down of one of their shops near my location.

Hired out a whacker plated, it done a great job,

Easy to rent, if you don’t use all the sanding papers they will refund you for those which is great! Easy process with everything

Order play grade wood chippings on the 30th April. Spent over £100. They just never arrived. No reply to email. No reply to the contact form. Can't get through to them on the phone. NEVER use these people. I've been on hold for 30 minutes, 45 minutes, 25 minutes.. I just don't have the time and am unsure if they will even answer. Awful. Bark UK online I have used before and they were good. Shame I didn't use them again.

I’m owed a refund for the unused consumables and was charged for a day even though it was delivered after 3pm. I’ve tried calling and emailing and get no response. Daylight robbery!!

I ordered my fence panels online paid in full on my cc and I am YET to receive them till present day. I called customer services on the day I was due the delivery because they only delivered some small items I had ordered along with them, I was on hold for 30 minutes and got fed up then called first thing the following morning. I called for 42 mins until I got through. I was advised someone would call me back and they have yet to do so. I am very shocked at HSS, I have never had such issues in the past and I can’t say I would order from you guys again.

Went to pick jigsaw up at 8am for the day, and they said it won't be here till 3 this afternoon. He said the nearest one is 30minutes drive away, you can go and pick it up if you want,I said your joking. In the end picked it up at 4,so couldn't use it that day Couldn't take it back Saturday as they close at 12,in the end they charge me extra for the weekend rate, also took 30min to get to anyone on the phone.

Very easy to book Carpet Cleaner on-line. Highly efficient service over the two day hire. Rapid pay back of the deposit & unused goods, no prompting required. Excellent experience, will definitely use again.

Staff member verbally aggersive and abusive along with the use of foul language at the Rathbone road. Liverpool store.

Avoid!!!! Item booked a week ago. Did not arrive. Spent 2 x 35 mins waiting for someone to answer the phone. Went through to new sales to speak to someone who said 'oh yes they are 30 mins away". They lied. No one showed up. I have submitted a claim for the money through my credit card provider. Shocking service. Do not recommend them at all.

Tried to get an update on my order and ended up on hold for 45 minutes, listening to a repeated message about how great and professional HSS Pro is — only to be cut off without ever speaking to anyone. I tried again, this time through the sales line (as another reviewer suggested), and surprisingly got through in about 5 minutes. Unfortunately, that didn’t help either — I was hung up on again shortly after. Really disappointing customer service.

Absolutely unacceptable service. I ordered a vital tool for an urgent job, received confirmation, and expected delivery as agreed. It never arrived. I called customer service to find out what was happening — after waiting on hold for 30 minutes, I was cut off. No call back, no email, no update. The next morning, still no delivery. My team is on site with nothing to do, costing us time and money. I’ve now been on hold again for over an hour with no answer and no help via the live chat either. Eventually, I got through — but only by calling the sales team, who picked up in 10 seconds. Now I’m being told the items I ordered weren’t even in stock to begin with. Completely unacceptable. Please process a full refund immediately. This experience has been extremely disappointing, and I will not be using your services again.

Arrived on time and product was as described. Excellent service

The materials never come on the day. People failed to return my call several times. Because of this email i have just realised I have not even received my refund nearly a week later. When I was told I would get it on Monday. So now I'm questioning if I still use HSS if this is how you treet me and im regular customer.

Easy straight forward in ordering using and returning