HSS ProService Reviews

Took my order, then immediately cancelled it saying stock issues but still displaying the product on the website. When I questioned when it would be in, no reply. I purchased this a week before as well, so was happy until this point. No customer service, ignored, used a competitor instead. Update - still showing as available on your website. Not a supplier issue, bad customer service and communication was the issue, which you seemed to have ignored?? Which again proves the point of bad customer experience.

Ordered 16.06.25 for 1 day expecting collection 17.06.25. No comms to confirm when you are expected to be in to receive/give back the item hired. Waited 1h to speak to customer service re delivery who said unlikely the ladder would turn up same day - but then it did. Raised red flag for what to expect for collection - was told it would be collected next day. Can't stay in the house waiting for delivery/collection indefinitely not knowing if it'll happen. Could accept this for full day on designated dates (having to stay in all day on collection + delivery dates submitted) - but I've now also spent all day waiting for a collection that has not happened. Didn't have another hour to wait to speak to customer service today; from tomorrow PM nobody can be in for collection. CC'd all related emails I could find (who to email re this not clear) - no response as yet. Dire.

Excellent service

Great staff, quick service, no probs.

Cheapest option available online for one of the items and prompt delivery.

Really helpful member of staff at Brighouse branch

Ordered some patio grout , it came quickly was well package , and the delivery man helped put the boxes inside as they were really heavy . Quick efficient service.

Delayed a week then a white one turned up said black on order page

Ordered flooring materials at a competitive price with prompt delivery. Would definitely use again.

Be honest is a good place to start .. I hired a ladder for 3 days .. after paying 2 people to give ladder back no one turned up .when I called I was told they will collect it on Tuesday at 11 after 18 calls they told me they couldn't f8nd there driver . When he turned up at 3 o'clock to tell me he could not get to the ladder that is leaning on a wall impossible to miss still didn't collect it .... pls pls pls help and take your ladder back

Good for hire

Brilliant service and shipped out quick

I picked the item up on a Saturday morning. The staff were really helpful, and when I returned the item the process was quick and easy.

Good products, good price, on time delivery and good communication.

Very polite and helpfull

I ordered 6ft fence panel and post , arrived in a couple of days but order was doubled up ,called HSS and they collected the over order in two days . Very impressed with the service and the Delivery man.

Really efficient and friendly.

Really good service

Delivery drivers can’t listen to clear instructions. Been assigned multiple different delivery drivers who text your personal number off they’re personal phone

item didnt work having issues getting refund