Homebox Stores
Read all reviews for Homebox Stores →
Delivery Not Arrived and Poor Response from Homebox
This is my complaint with regards to order #9589381249 in UAE from homebox online. I have placed the order almost 2 weeks ago with the confirmation that the order will arrive today 22.Oct.. I called 2 days ago and it was confirmed that my order will arrive as promised. Yesterday I received a message confirming the delivery time. I spent all day today waiting for my order, to just make a call and customer service saying my order will be delivered on 2nd November; 10 days from today! No one contacted me, no one informed me, I wasted all day today waiting and the response was "there are some delicate parts that need to be collected" I have raised a complaint and I am demanding compensation. I am truly hurt with this action. My family had to sleep yesterday on the floor believing the order will arrive today. Now I have to go and find another mattress (my order was not just a mattress, fyi). On top of that none of my orders is available. When I asked to send me what is available and cancel what is not, I was informed that its not available and if I cancel, I will have to cancel everything.