Geoffrey Insurance Reviews

I tried to cancel a car insurance policy the evening before an automatic renewal took effect. Upon logging into my account there was no facility to either remove the auto-renewal facility, or to cancel the shortly to commence policy. Upon logging on the following day, the Cancel facility was now available, but with a £25 cancellation charge. On calling the helpline, explaining my situation and questioning the cancellation charge, I was told that I could anyway only cancel the policy by making a call to the call centre, questionably my call then disconnected. This is an untruth, as I immediately cancelled my policy online without re-calling a Geoffrey representative, and absorbed the required £25 cost. Blocking or not providing any online facility to cancel a policy the day before it rolls over is worse than disingenuous, as Geoffrey will make a tidy sum from these late cancellations. Misinforming a client by the call centre only compounds the deceit. Be aware. EDIT: Futher to the response from Geoffrey Insurance below that the opportunity to decline the renewal offer ‘shuts off once our customers receive the "your policy has been renewed" email’, I received this email on the 9th, the day after I sought to cancel renewal of my policy online, and the day the new policy commenced. This confirms my contention that I sought to cancel in legal time, and it was just the deliberate unavailability of the facility on the evening proceeding the auto-renewal that prevented me from doing so. Again a disingenuous response. As in so many generic replies, notably no reply to the stated facts of my e-mail, no denial either that the online facility to cancel on the day preceding a renewal is removed, nor that the call-centre was correct in their assertion that there is no online means to cancel, and ‘all calls are recorded for training purposes’!?

This time last year I got a fairly good price for my wife's car insurance through Geoffrey, fast forward 12 month's and they've almost doubled the renewal quote, I expected the price to be around the same or even cheaper but not almost doubled. Anyway using another site I've got myself and even better deal that's cheap enough to pay a full year in one go and earn myself 12 months of cinema tickets!

Disgust with them Never you will see any money from me. You get paid on people hard work , this how you succeed in life. Ps replay to your respond, to help me with what, stop pretending that you care and trying. I gave you 100 £ for 8 days of insurrance. This is how this system works only on your favor. What goes around comes around

I changed cars mid-policy and was quoted almost three times what I had been paying for a more powerful car. I spoke to an adviser called Vicky, who agreed that the premium was excessive. She tried to lower the price, but it didn't decrease by much. Amazingly, Vicky gave me the option of cancelling the policy mid-term, and they would waive the cancellation fees and refund what was owed. I must admit that I didn't expect this. The level of customer care and my overall experience with them have been fantastic. If I could rate them even higher, I would. So, if your renewal is more than you expected, or if you have any issues, it's always best to speak to an adviser first. Because you would be amazed at how much they are willing to help you. Thanks again to Vicky.

Easy and straight forward

Very happy!

Amazing 👍👍👍

Efficient and compassionate over a couple of seperate phone calls today with various agents to amend some personal details and remove a named driver , some agents names I could not unfortunately remember, the one I do remember is David from the Bereavement Team. I see complaints online about admin fees - this is not exclusive to Geoffrey Insurance, they all do this. I have no issue with this and accept the fees. Would like to add that the policy is extremely good value and the application process very straightforward and brief. Because of all this I will most likely renew with them.

Very quick and a very good price

Easy and efficient

Charge a cancellation fee even if they can’t provide a quote on a new vehicle mid agreement

The trouble I Had was at renewal time, I wanted to cancel this provider as we had sold the car but we were on automatic renewal and they were going to take money from stored credit card information, the call center is based in South Africa the phone line connection was not the best, I had to call three times as they had got some details mixed up about the No Claims discount, I am now waiting for a letter to prove the NCD, should be here in 10 days. Fingers crossed.

It does need to given insurance policy by post.as I am not into the Internet

Update to the review: The renewal date has now passed and I can confirm that Geoffrey insurance followed up as promised and has successfully resolved my issue. Initially I tried to fix the problem by contacting their customer services who didn’t seem to have the authority to take any action or to follow up as they had promised. Geoffrey customer services in the UK (contacted me via TrustPilot) confirmed that if you switch cards to make the renewal payment, their systems automatically recalculate the renewal price, hence an increase. They’ve warned me to expect a large price increase at renewal time next year - don’t know how they can calculate that 12 months away but….. Have amended the rating score to reflect that my problem was resolved but they still have work to do for customers. ————— They sent me a renewal quote which was acceptable. I renewed with plenty of time in second half of July They’ve now sent me notification that my car insurance will renew as agreed but when I read through their booklet I see that the renewal price has mysteriously been increased by an additional £27.86 making their overall renewal price increase £34.75. I didn’t renew on this basis and it feels like very sharp practice to sneak it into the confirmation documentation. I have the booklet with the renewal price I agreed to and which was sent before I agreed to renew! Nothing has changed for me or in the policy. The policy renews in 10 days so I hope I am able to go elsewhere without penalty. This is not a good experience!

After buying a new car I called them to change the car on my policy. First of all I had to change my address which they charged me £87 for the privilege of moving to the very next street!! Then they wanted me to pay an additional charge of £381 for 6 months worth of policy left to add a newer car with a smaller engine to my previous car! I said hold off, I’m going to look elsewhere as I may just cancel the rest of my policy and get cheaper elsewhere. I called back not an hour later to cancel as I found a policy for £527 for the year. I asked for a refund for the £87 for the change of address which they point blank refused as it had already ‘gone through’. This company will charge u an admin fee if u fart in the wrong direction and all they have to say is ‘we’ll log this as an expression of dissatisfaction’ I’ve been with this company twice but I will never go with them again! And my policy number was 136602594 02 because I know your reply will b to email you and you’ll look into this which is absolute garbage!

Very good)))))

Worst insurance

AVOID! AVOID! AVOID!

Good for price Easy in every way

Great seven no problem