Geoffrey Insurance Reviews

Straight forward very easy to complete fully satisfied customer great customer service thanks

Best price and quick sorted

Easy to deal with excellent prices very happy would recommend.

Only had one issue but this was resolved quickly and effectively. No further issues.

Great service getting car insurance, very happy.

What impressed me the most was how fast they handled everything – from setting up the policy to providing support when I needed advice. The prices are competitive, and the coverage is great compared to other companies I’ve used before.

Wonderful experience with no bother. I'd recommend it to anyone.

Good, affordable insurance

Trying to deal with an insurance claim, they are the worse insurance company ive ever used. My husband spent 4 hours trying to deal with them for one of the staff members to tell him to go f himself and hang up! Shocking behaviour. A complaint has been raised and they have 3 days to respond and then I will be contacting the Financial Ombudsman!

Avoid this insurance company at all costs!!! Granted was late paying my last install, so had agreed date to go on live chat and pay outstanding amount (this was the last month of my insurance) went on live chat said please debit my card with what i owe to close down my insurance which they did. I get a letter a few months after form a debt collector for £20!! after questioning i found out its late payment charge. I have of course disputed this for months now. The alleged balance of £20 arises from Geoffrey’s failure to process the full amount at that time, which is not my responsibility.

Most unhelpful insurance company I have dealt with. Wouldn’t allow me to make a card payment as system showed it was up to date, even when I knew it wasn’t, so they charged me an extra £20 for that and then told me my insurance would be cancelled 3 days before it was due to end anyway and I would be charged another £45 for that. I will not use this company again and would give 0 stars if I could. **UPDATE** This issue has now been resolved and TBH I cannot fault Geoffrey Insurance for their prompt response and the action they have taken. I have therefore for that reason, revised my rating and awarded another 2 stars. Thank you.

Geoffrey Insurance is the best👍 I recommend this company as the best on the market 😊

I am very pleased with the level of support I have received from the team. Every interaction has been handled with professionalism, efficiency, and care. The staff are knowledgeable, patient, and always willing to go the extra mile to ensure my queries are resolved. It is reassuring to know that I can rely on such a dedicated and supportive team whenever I need assistance. Thank you for consistently providing excellent service." --- Option 2 – Warm & Customer-Friendly (Google/Trustpilot Style) "The support team has been fantastic. They are always quick to respond, helpful, and make sure everything is explained clearly. It makes dealing with insurance stress-free knowing I have such a reliable and supportive team behind me. Couldn’t be happier with the service.

Great service and easy to.use app

Very quick, simple and helpful

I insured my brand new car with Geoffrey Insurance on the 23/12/2024. I told them my previous car had been reversed into by a neighbour while parked. It was a no fault claim. Geoffrey insurance claim on the 22/08/2024 they were notified of a claim on my insurance. They admit it was a no fault claim on my part. But despite this they have raised my premiums because they claim they were not aware of this claim? This feels wrong and that they are trying to use sharp practice. I’d advise not to use this company or if you do be aware that the premium quoted and agreed to May during the contract period be increased by Geoffrey Insurance or their third party insurance companies.

Maturity ; it

If you think you might need to change your vehicle during your policy with Geoffrey, avoid them. I was charged £300 just to update my policy to a different vehicle. Very poor value – I won’t be using them again.

Good service

very clear information straight forward