Porter Airlines
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Never again
Never again. Missed connection because the flight arrived late. Customer service was helpless and told me to skip the line. But US customs don't care if you have to catch a flight. Even without that delay, barely an hour is not enough to get off the plane, go through customs and run through the whole airport from A to B while boarding is a 9AM and you land at 8:15AM (was way after 8:30 when I exited the plane). Stranded for 9 hours at Toronto, no voucher for a meal. Porter staff on their cellphone, not caring about customers. Took 30 minutes to get a new ticket. Wasted time and money. Can't talk to a supervisor. I want a refund, not a stupid voucher for the next reservation. Boycott Porter. P.S. staff is rude and online chat super slow, 1 hour to talk with an agent. P.S.2. they couldn't care less about speaking French. Only English support. P.S.3. boarding from the US they are asking for the AVE because it has to be manually put into the system. Never ever had that situation with other companies. P.S.4. onboard experience: snacks are meh (cookies hard as a rock), slow WiFi and the power outlet fails to charge (power draw of 65W, turns yellow) for a phone quick charge. Besides there isn't much leg room. And I'm kinda short, so that says a lot. - EDIT: customer service did not follow up but somehow I unexpectedly received a partial refund corresponding to the amount of the voucher. Now waiting for the meal refund form that should be sent in 14-30 days...? Seems that menacing them to escalate the case to the ombudsman/OTC was enough. I encourage other passengers to do the same, you must insist, leave bad reviews and escalate. Maybe it will be a wake up call and force the company to do more coaching regarding their staff attitude.