PO
Porter Airlines
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Customer service over and beyond
This morning after booking a BC Ferries ticket with a medical assistance was nowhere near good service and when arriving for my through fare to get to Vancouver the agent picking me up with a wheel chair said we don't have you on a transfer for medical service just pick up. They didn't help me and I was then missing my flight. I called porter airlines which was a long shot as I didn't have insurance for my ticket. They re routed my flight from Vancouver to Victoria where I was stuck due to BC Ferries lack of empathy and service. I was not charged extra for my flight and Rose the agent was so amazing and kept me calm as this was for medical treatment. Thank you Porter Airlines for everything. So Appreciated.