Porter Airlines

Delays for both flights between YYZ and Victoria, BC., Flight cancellation on the return with re-booking flight 12 hours later. Another 2+ hour delay on the return. No explainations, poor planning. Rude flight attendants.

Flight delay. no notification or explanation waited at the airport for 14 hours to find out our flight was cancelled! We were re booked two days later. I had to call them for alternate arrangements or miss work, no offer on their part. No communication from airline. No compensation for day stuck at the airport and extra expenses. The stress of this debacle triggered an MS reaction to my wife, causing missed work and sickness. They offered a $250voucher for Porter. As if I would ever fly their airline again

My flight was scheduled to depart Calgary at 8am June 1st. It was delayed to 11:45am, then 1:30pm, then 2:50pm then 3pm. That is a 7 hour delay and the only reason provided was “due to previous flight being late”. While I can see this for the first delay it does not make sense that this “reason” is applicable for the 7 hour delay. As a result I had to book a last minute ticket on another airline at a considerably higher price in order to ensure I was able to attend my corporate meeting event. I'm still at a loss as to how a flight that was scheduled to leave at 8:00 AM ended up leaving around 4:30pm, 8 ½ hours late, due to “The previous flight was affected by adverse weather, causing it to be diverted to a different city”. What weather? And you only had one plane available to cover the flight, and it took 8 ½ hours for it to be sent to Calgary? I booked with Porter because I had heard good things about the airline and services. Unfortunately, that was NOT my experience at all. In fact, I cannot see using Porter again which is a shame as I believe in supporting Canadian businesses. I would have expected better customer service and compensation from Porter given the ‘vague’ reason for the extremely long delay, especially when no other flights were delayed for such a lengthy timeframe for the same ‘reason’.

Extremely uncomfortable seats, staff are tattooed or grossly overweight and not always pleasant, ridiculous repetitive announcements, and delays.

As you can see by the very low rating Porter Airlines already has on this site, it’s safe to say you should avoid this airline by all costs. They cancel a flight after you get to the airport, the crew are condescending and unhelpful. Worst airline ever. I’ll never take us POS Airline again.

I’m not sure what happened to other travellers but this airline has been fantastic! Of all the different airlines this has been the most relaxed and competent group to travel with. From the nice touch of the pilot making an address in person and not just over the speakers, to the passengers to the wonderful and super pleasant staff. Thank you Porter. See you again.

I am extremely disappointed with Porter Airlines. I had originally booked a direct flight from Toronto to San Diego with a reasonable travel time of 5 hours. Without any prior consultation, Porter changed my itinerary to include a stop in Las Vegas, extending my travel time to a frustrating 8 hours and forcing me onto an inconveniently early flight. When I contacted customer service to address this issue, I was met with indifference. They simply stated that this was all they had available and refused to offer any form of compensation. Because of this last-minute change, all direct flights with other airlines have now doubled in price, leaving me with no affordable alternatives. This experience has been incredibly disappointing, and I expected much better service and accountability. I will strongly reconsider flying with Porter in the future.

PORTER AIRLINES Captain called in sick and alternate did not show up. Air Canada had a flight going but Porter refused to put me on it, so I missed meeting and purpose of trip. TERRIBLE service and will fly Air Canada next time unless Porter makes amends. Will inform network.

Checkin was quick using priority boarding. Checked one bag, 15 kilos (had 23 kilo allowance per bag) second bag was 4 kilos over allowance, the ridiculous attendant refused to concede there was a combined weight of 43 kilos, well within the46 kilo allowance. Rude millennial insisted we pay $101 US for 4 kilos even though we had top priority and were within baggage allowance. It was all on her screen the weight of each bag, but she would not budge. Never again. Do not trust this airline.

Unethical advertising. Porter's advertising emails are unethical and misleading. For several days, Porter sent emails to invite friends to travel north from NYC because they are now flying from LGA to Toronto. The promotion code never included EWR. Then the email changed to include flights from EWR to YTZ. However, the promotion code gives the same price for the route as without the promotion code. Of course, it says up to 20% but unethical for Porter to introduce something about the EWR flight, when clearly it is not in the promotion. Also an issue, when you can only call Porter to lodge a complaint, if there is no flight confirmation - there is no email form to submit complaint, but you only realize after wasting time to complete the form

No meal on a 5 hour flight - 9am to 2pm. Tried to charge me to book seat and for checked bag after i chose abd paid for the airfare that included both!!! Staff very friendly and nice.

Gihan the check in employee at Toronto Pearson airport treated us great! She was so helpful, friendly. We were in good hands! Thank you Gihan!

Worst company to possible book through , My daughter and 9month old grandson booked with Budget Air using Porter Airlines which had 3 connecting flights from Halifax to Toronto the Toronto to Ottawa then Ottawa to Calgary , They had no issues with the first flight Halifax to Toronto but then in Toronto were told that my grandson name was not on the ticket . Tried contacting Budget Air and Porter Air and they both said too bad nothing we can do to help them basically telling her sorry your stranded in Toronto or pay $1000 for a new ticket .After dealing with them I the grandma was able to contact a lady from PCM Travel (thetravelmakers.us) who had nothing to do with it and she went above and beyond to help get it fixed but still cost $750 to do so . I would never ever recommend or use Budget Air Or Porter Airlines again they are a joke of a company that would tell a mom and 9month old to bad your stranded now .

Flight from Winnipeg to Halifax via Ottawa was delayed by five hours. The leg from Ottawa to Halifax was cancelled. We were told in Winnipeg that if we could not get on a later flight in Ottawa that day, Porter would put us up in a hotel and cover expenses. We did not get seats on the later flight, had to argue with Porter staff for our accommodation, and were told we would easily get reimbursement with receipts for meals and Taxis. Our delay clams for compensation were denied. I lost a days pay as a result of the delay and cancellation. It’s been five weeks now and no response on our meal and taxi expenses. Suffice to say, the worst experience with an airline to date. Unless they come through on refunds, we will never be flying this airline again and would caution others to do the same.

Well i got to leave a good review when its due. It was my first time using Porter airline and i was really glad i did. It doesnt take a lot to make a costumer happy. Free wifi and larger size serving for the drinks.

I recently flew with the Porter Airlines PD656 on March 29, 2025, and unfortunately, I had a disappointing experience with one of the flight attendants. Her behaviour was unprofessional and rude, which negatively impacted the overall flight. While she did offer an apology at the end, the earlier interactions had already soured the experience. I value courteous and professional service when travelling, and I hope the airline prioritizes training and hiring staff who uphold these standards. I appreciate your attention to this matter and look forward to an improved experience on future flights.

I had an overnight flight with Porter, Vancouver to Toronto, on March 23 at 10:05 pm, PD 318. I consider myself a very modest traveller, the one who never goes to the toilet and claps when the plane lands safely. However, this airline is so unnecessarily awful from start to finish. Check-in took about 7 minutes per person. Makes you wonder if those reps at the counter are literate enough to check you in. On the plane, the flight attendants were rude. I asked for water, having pointed out they skipped me for whatever reason. I was not sleeping, ok? I was awake and they skipped me. I was watching the older female flight attendant touch just about every overhead compartment as she was serving drinks. I was thinking to myself she had horrible balance, because the flight was not shaky at all. They cut off the line right in front of me. The flight attendant told me I couldn't get water until the next service, and made me look like I was asking for gold. Very embarrassing. The next service wasn't until 1 hour before landing. They offer you a snack from a basket... I chipped 2 teeth with this "fresh" snack and now have to spend 4x the ticket price to have them fixed. Very rude, very rude, very rude... Please avoid them at all costs. Also, the seats are uncomfortable. No one wants to fly on embraer anymore. The only good thing about the flight is having internet, but I would have preferred getting a glass of water and a cookie and having slept for 5 hours. Avoid them.

March26, 2025 We took Porter Airlines from Montreal to Edmonton via Toronto. The 2nd leg Toronto to Edmonton was Flight PD 409. The boarding went very smoothly. Staff were nice, especially Janice (I had to ask for her name). She was very pleasant during the flight, patient not only with myself but I noticed with other passengers as well. We have been taking Porter Airlines whenever we can once they started operating out of Edmonton, Alberta and Montreal, Quebec. There is a huge difference between them and Flair Airlines. We stopped flying with Flair Airlines for over 2 or 3 years now as their service is bad.

Lost luggage received 10 different responses. System still shows luggage is lost and we picked up our bags already. We were told oh someone will call you no one ever did. Worst airline - they don’t know what they are doing. Look at other reviews- they all say the same.

I will never book any flight with this airline again, we already CHECK IN at airport, wiat for 6 hours, but the flight got cancel at the last minute an not will to help find another flight on the same day. End up, I have to cancel all my hotel and other flight booking with no compensation. This airline is most worst airline I ever use.