Porter Airlines
View company profile →
Worst airline - never flying with Porter again
I’m never flying with Porter again after they: - In Feb 2023: broke my small carry-on, after forcing me to check it in - even though it fit inside their measurer - In March 2023: forced me to sit in a plane for >7 hours for a 1hr flight since the flight was diverted, made a pit stop and a full round trip since porter didn’t clear landing space, followed by a 1hr wait to rebook my flight, at my own expense. - In Oct 2024: experienced the worst customer service as outlined below —- Their staff at Pearson airport is highly unprofessional. The self-kiosk for printing bag tags wasn’t working, so I went to the employee-attended booth. They refused to check my bags because I was 5 minutes late to the 90-minute bag drop-off, and would have been on time if it wasn’t for the faulty self-kiosks. Instead of empathizing with the unfortunate situation, the Porter attendant repeatedly laughed at me, with no sensitivity/empathy/apology - despite me being cordial with the staff members. The Porter check-in attendant at Pearson did not let me speak with their supervisor either to potentially rectify the situation. I was flying with Porter Reserve & NEXUS/TSA Pre, so I would have cleared security and immigration in less than the 85 remaining minutes before my flight. Note that Air Canada has a more generous cut-off window of 60 minutes and Billy Bishop Airport has a window of 45 minutes for baggage drop-off. Avoid Porter at all costs, unless you’re OK with wasting time and money, feeling disrespected, and tolerate horrible service.