EZ Car Care Reviews

Products are ok. Various eBay sellers sell at an equivalent price at quicker delivery times. After a lot of good so called reviews I thought I'd give them a go. I thought maybe another autoglym from back in the day. Unfortunately not been impressed. My main gripe is no customer service and no PayPal to resolve issues. Previously ordered 5 LTRs of liquid gloss and it was as described and worked ok. Ordered 5 LTRs of fallout remover. Box had clearly leaked about 2 litres prior to boxing as the box was dry. Emailed customer service and no response what so ever. I'll just take my business elsewhere. Not prepared to take a 50/50 chance on my orders.

Wish I had read other issues about their customer service, or LACK OF!! You will have a great buying experience due to cheap pricing and offers available but god forbid your order comes with something missing or would like to exchange an item. There is NO Customer Service skills at EZ Car Care. First of all was speaking to Annmarie who was starting to assist me with my missing £35 Carryall Detailing bag and arranging an exchange for duplicate products within my order. But then my emails were intercepted by Argumentative Anthony who started contradicting Annmaries comments and started cancelling my exchange. Still no sign of my detailing bag which I have PAID FOR and now I am lumbered with £40 of products I’m not going to use… Will not be shopping here ever again. Please use Klarna if you do buy anything from them as you can pause or cancel payments and avoid giving your cash to this selfish ignorant business.

Booked transfer from Heathrow. Called them when we arrived and they said they would arrive in 15 mins. Waited 25 mins and call them. They hang up 3 times. Eventually pick up and said we needed to wait another 40 mins. They finally agreed to send someone earlier but when he arrived, he asked us to go to the parking instead of coming to the terminal. We wanted to slightly open the windows to get some fresh air for covid safety and driver complained. Awful! Stay away

Great value products, most of which work well. Service can be a little hit and miss as there are frequent sales which cause shipping backlogs. However, any problems I've contacted them about have been resolved quickly and politely.

NEVER USE AGAIN, OR RECOMMEND. Totally unprofessional in customer service and care, ask to raise an official complaint and I was told by email they don't offer complaint numbers or logs, asked to be passed to the MD, no luck there either. Damaged items, without responsibility or ownership taken just we can send some more. This I would have expected at least. The whole experience and effort to get what you paid for and to try highlight their process errors, so they could improve, has left me ensuring I will never use or recommend this company EVER AGAIN. Been a new customer that spends nearly £200 and get this type of service is shamefully disgraceful, and not what I would in my opinion consider professional. This review has be written due to lack of resolve, despite EZ been given several times to do so. Judging by the other reviews, I'm not alone, read the reviews carefully and make your own mind up, this is only my experience and opinion.

Missing items from the order and no help from customercare.

Delivery arrived just under a week after placing my order and was well packed. EZ was recommended by a friend who details cars professionally and I can say their products are high quality. Will definitely purchase again.

Recently ordered from Ez care car. I was initially worried due to the reports of slow delivery time however I received my parcel within 4 days of ordering so can not complain at all! I was very impressed. When checking the order I have noticed to my disappointment that they have missed the grit guards out of my package. This has really put a downer on the order as otherwise I was impressed however now I won’t be able to try the products out until these arrive. I have emailed the company and I hope they respond promptly and rectify this issue. If this order is rectified then I will definitely be ordering again however only time will tell.

After sales service is atrocious Tried to get an order corrected but still no response after 4 emails

Whilst I had an item that I had ordered missing from the original order, I had received an item I did not order, I offered to send this back. The resolution was to keep the item and they items missed was sent out quickly and free of charge. Holly from CS kept me informed all the way and what could have been a bad experience turned into a really pleasurable one! Well done EZ Car Care!

What an absolute disgrace. Originally my order was lost by ez. After chasing it up they resent it and assured me that I would receive some additional product with my next order as a good will gesture. So I place my next order and let them know… no response. I email again reminding them. A day before the order is set to dispatch I get an email back saying they won’t honour their word. So I asked them to cancel the order and I have been blatantly ignored since (over a week). I never thought a company would be so short sighted and I will not be returning again.

If there was a negative scale I would rate EZ Car Care at minus 5. The product I purchased was 41% more expensive for the exact same product from Euro Car Parts. I shall never do business with EZ Car Care again

Darren refuses contact with me after 8 months, removed from Facebook detailing discussion forum like many others who have anything negative to say. He owes me over £1000 in products mis sold and without relevant safety cosh warning labels.

Reasonable delivery times, think was around 5 days from date of order, cleaning products seem ok but the main issue is I bought a k series snow Lance for my k3 karcher which I bought last month but it does not fit. You would have thought them advertising 'k series' would fit all karcher power washers but apparently not. Spoke to a Scot on live chat his response was that I need to make another purchase for an adapter on eBay or Amazon so that it fits. As that I have an 'older version' and that's the reason why it doesn't fit, which is strange as I only got the jet washer last month.

Products are really good, but the staff are so rude! Not willing to help and let you speak when you ring up to ask a question, shocked that a company allow staff to speak to customers like that.

Great products at a great price , so easy to use and great company to deal with

Avoid. Worst delivery service I have ever received from any company ever! I could bring a container in from Shanghai quicker than this lot can deliver a 1ltr bottle of product. When you chase for an update they ignore you, spend your hard earned cash elsewhere would be my suggestion.

Hi I’ve left a review nearly two weeks ago now regarding a delivery I wasn’t happy with, no reply via email and feel I’m being ignored, my review doesn’t show up on your website funnily enough. Seems like your only allowing good reviews on the website, the fact you haven’t replied to my review or emails is a joke seen as you have been spamming me 3+ emails a day trying to sell your products. Will I get an answer here I wonder. I only ordered 2 clay bars and a bottle of GTR and Clay lube, which arrived late. one of the clays were damaged due to the gtr leaking during the delivery, and I found the clay bar that wasn’t damaged was disintegrating before I had even finished the car. I didn’t ask for a refund i mostly wanted you to know that your packaging isn’t sufficient for liquid products, and maybe get an actual full bottle from you and maybe tips to why the clay bar disintegrated. Was a little annoyed to hear nothing at all back from you I’ve tried to contact you via Facebook posts where I also encountered other disgruntled customers How is this going to be dealt with please

Placed a small order which took over a month to arrive despite them telling me via email it had shipped and would arrive next day. Once I finally had chance to use the products I was even more disappointed. Their fallout remover is so watered down it shows no reaction no matter how long you leave it to dwell or how much you agitate it. Their snow foam needs to be used almost neat that it makes it terrible value for money, it also offers little in the way of cleaning ability. Their wheel sealant is just about adequate and easy to apply. Given my experience with them I wouldn't suggest anyone purchases their products.

Received my order within 6 days of ordering which is fine. Products are excellent can’t fault them. Only reason for 4 stars not 5 - 2 air fresheners were missing from my order, have emailed the customer support team.